American Freight Furniture & Mattress — Local services in Trussville

The people at Trussville do not seem to know what they are doing. First a guy named Jermil said he was going to help me. The next thing I know some woman (I forget her name) comes over to say she'll help me. She would not stop running her mouth. Also there was loud music playing right by me. How was I supposed to make a decision with all this non-stop noise pollution around me? I have Fibromyalgia. I get over-stimulated very easy. They know people have health issues. Take that into consideration & move the music away from the customers & quit running your mouth non-stop. I told her I was getting really upset & she needed to back off & the music was upsetting me. She just walked away & left me & refused to help me anymore. I got pushed back to Jermil who completely messed up my order. He ordered everything in a queen size when I said numerous times I wanted a full. I also wanted the mattress protection plan & he ordered me a mattress protector instead! I wish I had noticed the last one when I was still physically there. I just noticed it after I got home. Unbelievable! I also was not told that the delivery fee would be so high & I was told they only charged $10 to haul things away. Apparently that's $10 per item, which I was not informed of. I asked Jermil what would I do if I decided I didn't like it a week, month or year after it arrived. He actually had to ask someone. He did not know, yet there he was handling my order! That is a basic, important question everyone working with customers really needs to know. No wonder he screwed up my order so drastically! It was unprofessional of him to say he'd help me & then shove me off on someone else. It was even more unprofessional the way that woman would not shut up & the fact that she just left me & refused to help me anymore & pushed me back off on this guy who doesn't know what he's doing. It doesn't appear any of them do. They sure have no idea how to be professional, that is for darned sure! I have had problems with this place in the past. I decided to give them another chance....

Our first time in the store was very pleasant and the gentlemen, Terrell was so patient and helpful, courteous, mannerable and respectful. When Terrell was not there Alex assisted us and he picked up where Terrell left off with the same like manners as we purchase and have purchased furniture there. Today, was different and the first day I have ever had a BAD experience and this was with the so-call Manager, Brian Svendsen who I have never dealt with. I came in the store and waited at the customer checkout counter, Brian saw me and never acknowledged I was even a fly on the wall. So, I waited a minute just to see if this was really what was going on. As I stated to get his attention "excuse me but can I get some help" Briain stated, I am in a meeting (at the customer checkout counter). Yes, a meeting at the customer counter in the open where customers come, besides no one else was at the front desk at the time to assist the customer for that fact. I immediately, told him I don't care what meeting you are in I am a customer and you could at LEAST, acknowledge me as a customer - even to say excuse me ma'am I will get you some help or I am in a meeting but, I will get you some help. I told him that his actions were unacceptable for any employee whether manager or employee working anywhere. He told me he could care less who I was. AGAIN TOTALLY unacceptable. I thank God, I know Jesus because otherwise, he would have been up the creek without a boat let along a paddle!!!!!!!!!! Thank you Alex for calming me down and servicing me in the proper manner!!! I hope my encounter will teach the unlearned, unprofessional, uneducated Brian he needs to check himself before he wrecks himself and/or go back to school and learn this time around some rules of...

Worst experience and company I've ever dealt with. When we came into the store the associate that helped us said they don't hold furniture and therefore we could put a couch on layway and if we decided we don't want it we could put the money we paid towards another item in the store or we could get the money back. I am in the process of moving out of state and just wanted to get my money back and spoke with a manager and he said they don't do that. Only credit within the store. So we were told wrong. The manager also said we were to get some paperwork saying the terms. I have all the paper work and never once did I receive anything like that. I asked him why didn't they keep a copy of this paper I supposedly sign? He said they don't keep records. I asked for a company number and he gave me a bogus number. He was very unprofessional and rude. I found a number online and they never called me back. Nothing! They don't care about customer service. When we tried to go back into the store to find a different couch since they didn't want to help me solve my issue they didn't even have the couple couches we tried to pick out available. They told us it would be a two week wait. I will never come back to this company and I will never recommend this company to anyone.

update since they didn't have anything in the store I wanted I went ahead and ordered a couch since they don't give you options. I was told it would be two weeks from one worker. Then another worker told me a different date. I was told I'd for sure have my couch today. But do they? No! I've called many times to get an answer but nobody knows when I'll get my couch. The manager doesn't even care. I'd rather see a lawyer than have to deal with...