Mattress Firm Trussville — Hotel in Trussville

I have a wife who has some health issues that we were hoping a different softer mattress. Different from the one we bought 2 years ago or so from there. I originally wanted something approximately 1200 or so, after the presentation that the salesman Jeff gave us I found one that was supposedly a hybrid foam. Wish I could tell you what kind it was but we never received the write up with the numbers on it which ad a car salesman for over 15 years was a red flag. But my wife wanted the mattress so J let her do the application based on he and I agreeing I would pay 2k for the mattress and 999.00 for the base free delivery and set up. He entered the deal at 60 months as opposed to the 72 we discussed and once he tried to change it he was unable to get the system to make the change. No big deal set an appointment for the next day and we're going to basically sign and drive. Before we left he finally gave me the terms and the total when I realized he had added over 300 to the amount bring what should have been 3k plus taxes to over 3600 total at a glance I knew something was off but when I asked he told me that was just the taxes. It was late so I didn't press it but the next day we found out he had changed the price and once I pointed it out yo him he gave me the lie it was honest mistake. First it was he added the pillows despite agreeing to throw those in the it was just an oversight. Unfortunately after discovering the dishonesty I was still willing to do business as U said my wife wanted it. What followed that was one him trying to rush my wife to sign despite us asking to see the totals and get the delivery details and payment amounts. He basically said screw us sign here and everytime I walk outside to handle other business he kept trying to get my wife to fill out the link that we thought was just to get final approval which turned out to be finalizing his deal. Thank God I my wife had the discernment to come and get me before she did anything otherwise he was trying to rush us to sign up and thus we would have been stuck. Really have a bad taste in our hearts and wonder if we were taken advantage of when we bought years ago. Never ever shop there again we are still shopping and will get one on the 4th...

My review has been delayed because it kept disappearing before I finished. I am very sorry this has taken so long to give a great review for Patty and James. On April 30, I called Mattress Firm and James answered. He was very nice and knowledgeable about the products. He explained how the sales were going to be starting and listened to what I was looking for. He asked if I could go to the store to look at different mattresses. I wasn’t able to go until the next day, May 1. I had been going to other stores to shop around. The Sleep Outfitters wasn’t even open when I arrived at 10:30 am. No note or explanations. I also went to Bedzzz Express. There was no one around when I entered. I stood, for quite a while waiting for someone to greet me. I finally heard a lady talking in a back room. She very much acted like she was being bothered. She said that she was busy gossiping to her mother 🙄. She finally started showing me some mattresses, but I definitely did not want to spend my money there. I went to Mattress Firm on Wednesday, May 1. Immediately, I was greeted by Patty. She told me James wasn’t there but she would be happy to help. Patty was very nice and listened to my budget. She explained all of my options and didn’t try to push me into spending more than I could afford. Patty earned my trust after just a few minutes in the store. She was amazing with her knowledge and has a great personality. She made sure I felt comfortable with my choices and went above and beyond. She’s such a loyal employee that she made sure James was given the sale. Patty was able to have my mattress and box springs delivered to me the very next day. She’s a real asset to Mattress Firm. I only spoke to James on the phone, but he was very nice and willing to help. Patty is so sweet and I feel like she’s family now. I’ll be a patron of Mattress Firm for life. Very happy with my purchases. So...

Prior to going into the store, I asked my husband not to buy the most expensive mattress in the store or any other fancy equipment they showed us.

Upon walking into the store, the staff were very friendly and helpful. A young man, I can’t remember his name greeted us and explained he would assist us until Patty was available. He was very informative and nice. Patty then came and gathered information about my husband and myself regarding our sleep patterns and health.

We were encouraged to lay on the mattress to get a feel of the different types and which one was the best fit for us. We were able to test the different base styles. Initially my husband did not want to try the mattress nor the base. After a thorough explanation of all the different mattresses and base he agreed to try it. That was a mistake. He loved the premium base. I was a little skeptical about paying that much for something we might not use often. Anyway, there was no stopping him at this point.

Patty was very patient with me and all my questions. She knew their products and explained everything. Needless to say, we walked out paying more than I wanted to but the price of a good night sleep is priceless (kind of).

Thank you Patty and the staff for assisting us in this valuable purchase. We walked away with knowledge and better mattresses that will not only help us sleep better but is also good for our mental and physical...