OfficeMax — Local services in Tucson

On Sat, 6/7/25, my printer signaled low black ink. I almost always have a spare cartridge, so I just kept printing little jobs till the ink ran out. The new cartridge (remanufactured HP63) from OfficeMax printed lightly and with thick light lines across the page. I removed and replaced the cartridge 4 times and reprinted pages each time, but the pages were still not printing correctly. I took the cartridge to the Office Max at 5550 Broadway Bivd, Tucson AZ where I had bought it. I gave the cartridge, box it came in and the pages I had printed to an employee at checkout. He asked when I had bought it and I said a few weeks ago, maybe a month. He then said it was only good for 14 days – it had to have been installed in 14 days or he couldn’t give a refund. I said the box it came in just said “100% GUARANTEE”, no expiration date, nothing about installing before a certain time, and nothing about 14 days. He asked about the printed pages I had brought, whether they were printed after the new cartridge was installed, which I thought I already made clear, but repeated they were printed with the new cartridge. He said the printer heads needed cleaning. But I said things were printing fine prior to running out of ink so I couldn’t see how they would all of a sudden need cleaning. He said he couldn’t do anything without a receipt. I told him he could find the transaction in my account. He checked there he said, and checked with my 2 credit cards but said he could find nothing. He repeated he would do nothing without a receipt. I asked how far he had checked back in time and he said a month, and wouldn’t or couldn’t go further. I said I’d go home and look for a record and asked how long ago a purchase he would accept and he implied about a month. I don’t know what happened to the 14 days, but didn’t ask. I went home and found my last AMEX card statement with the OFFICEMAX/DEPOT transaction (INK,REPLHP,63,BLK) listed as being charged on 5/10/25, less than a month before 6/7/25. I destroy receipts after reconciling them. Returned to the store with the statement (my 3rd trip, made the first at 9am before opening). I wanted to talk to the manger, but apparently only 2 employees were working. I gave the credit card statement to the person I had earlier talked to and pointed to the transaction. He said he needed a receipt, that the statement just had the date of the statement, not the date I was charged. I was exasperated, the statement clearly showed the charge date as the first item in the row for each charge. I asked what on earth he was talking about, NOTHING could satisfy him. He became angry and said something to the effect he would not accept an attitude. I thought he might become violent, so I just tried to point out the date of purchase on the statement. He went to the checkout counter and asked the other employee to bring a replacement cartridge, didn’t come, so he went to get it. He took it out of the box and gave it to me. I quickly left. I WILL NEVER RETURN TO THAT STORE, and probably no other Office Max. After installing the new cartridge, everything worked perfectly, showing no head cleaning...

This Broadway OfficeMax location should be shut down!!! I came here to replenish 4 very expensive Canon laser printer ink cartridges that were not in stock so they let me know they could order them for me to ship to the store. Before placing the order, the salesman tells me I should join their Business Select program since it only costs $49 annually. By doing so, he explains to me that I'd be saving 10% off of this Canon toner order which would instantly cover the cost of their Business Select program fee since I'm spending over $550. Well I of course agree to pay the $49 Business Select program fee only to find out that my Canon toner is NOT discounted at all. The salesman then tells me that this discount would eventually be applied which was never true. The following week when I'm notified that my Canon toner has arrived to the store, the order is incomplete. The manager Mohammed tells me that my Magenta toner must be on a separate shipment scheduled to arrive the next day. I try to explain to him that it says in my shipping status e-mail from Veyer that the order was "shipped in full" using "1 box", but he doesn't want to believe that. I call OfficeMax customer service and they explain that the Canon Magenta toner can't be shipped to a store location, yet I was still charged for it while never receiving the item. I come back the next day and the store manager seems to think I received wrong information from calling their 800# customer service department and refuses to even issue a refund. I then call OfficeMax customer service back to initiate a refund which takes 10 more days to process. I obviously need my Magenta toner so I must now go to Best Buy which takes just 2 days to arrive to their store. I come back to OfficeMax to see if they can check into the status of my refund and the store manager again acts as if this whole situation is not their fault and I must contact their customer support again. I explain to him that he and his store employees have now lied to me about everything at this point. I let him know that if his employee was able to ring me up for this order on their store cash register within 3 minutes, they can certainly process a refund on that same register for a product that was never received. I'm demanding I get reimbursed for 10% off my initial order as I was originally promised by your salesman. You must also reimburse the $49 Business Select program annual fee since I was totally mislead and lied to. I had to call OfficeMax Customer Service 4 times to try to rectify a mistake made by your store. You've now lost a previous loyal customer for...

Sadly, this is my first ever review of less than five stars. I purchased a Lenova computer at this store, along with Word and a package of tech support, and had them transfer the data from my old computer. It never worked properly from day one as I couldn’t right click on Word. At first the techs told me it was no problem and everything was fine. I then used their online help desk and after a few hours they fixed it, but then the problem immediately reverted. They concluded they could do nothing more. I returned to the store numerous times as they tried to fix the problem. The techs at this store then called Word and said Word claimed it was a problem now on all computers due to the last update. I went to an outside computer expert who said that wasn’t true and that it was likely a conflict between the Lenova Registry and Windows for that specific computer or possibly for all current Lenovas. Bottom line, I had a computer that did not do what I needed it to do, and what I paid for. Office Max techs said there was nothing else I could do but return the computer. I bought a new HP computer from Best Buy, had my data transferred and all works perfect. I returned the computer to Office Max and they would only refund the cost of the computer itself, which was $469 even though my total purchase price including labor ($379) and one year of online tech support was over $1,000. I paid one bill for all to Office Max. They said they couldn’t reimburse labor, even though I didn’t go there for a computer issue, I went there to buy a new computer and it never worked from day one. It was like buying a Toro lawn mower from a hardware store, and it never worked from day one, and the hardware store saying not their fault, I’d have to go to Toro. Office Max staff cared less if it cost me about $600 out of pocket for nothing. The result: They get the money but lose a...