Courtyard by Marriott Tucson Williams Centre — Hotel in Tucson

Pleasant, peaceful, restful, one night stay. The hotel building and grounds are well maintained and clean. This is not a new property, but rather a property built several decades past. If you're a frequent guest at Marriott Courtyards you'll instantly recognize the mustard color facility, guestrooms arranged in a square around the outdoor pool, Bistro Grill located opposite the front desk in the lobby area. As a Bonvoy member I have stayed in many similar Courtyard properties across the country. My guestroom was spacious, quiet, comfortable and included a nice pool view. One of my favorite features of Marriott Courtyard guestrooms is the design and floor plan. I love the placement of the bed and furniture. My large Queen size bed was very comfortable and I had a quality night's rest. Another great hotel amenity, the refreshing pool! I spent several hours at the pool. The pool and surrounding areas very nice and clean. The hotel is located in an area where there is shopping and dining options within walking distance. This is especially nice if you don't have transportation, like myself. My stay was on a Sunday and the area around the hotel was a ghost town. However, I did make a short walk to Chilli's Bar and Grill to pickup takeout dinner. Now...I only have one major negative comment about my stay. If you're not concerned about Covid and you are anti-mask, no need to read further. If you do care about your health and are trying to stay safe, like myself, please continue to read. After exiting the airport, masks and safety/health protocols seemed to vanish in Tuscon. I've not visited a community which seems to be less concerned with preventing the spread of Covid. At the hotel I observed only three people, other than myself, wearing a mask. Two guests and one housekeeping staff member. Otherwise, I experienced and observed no additional safety, health or cleaning protocol at the hotel. During my stay, none of the front desk personnel nor housekeeping staff observed were wearing a mask. It seems the absence of additional safety protocol stems from community influence and lack of health concerns. However, as a person whom actively trys to stay healthy and safe, I'm disappointed the Marriott Corporation doesn't insist on a higher level of protection for guests and employees at this property. With that said, I did enjoy my stay and i would return to this hotel again if I'm in the area. It might be advisable to bring extra hand sanitizer and supplies...

Booked online through the bonvoy app. Was offered a prompt to check in remotely the day prior to check in. Check in was noted to be 3pm but took my time driving from Scottsdale since I knew my preferences were in the system and I had already “checked in.” When I arrived at around 6pm Tyrone at the front desk stated our room was on the first floor. I inquired if there was a higher level as my preferences state: high floor, away from elevator, no feather pillows. He told me that since I was checking in so late and there were several “Platinum” members in house my preferences could not be accommodated. I said “so are you saying that I don’t have a high enough status?” He says “Well basically yes.” When we went to the room I checked the pillows and there were feather pillows. On our way out to dinner I asked Tyrone if I could get foam pillows. He informed me that there are 2 feather and 2 foam. I requested 2 additional foam pillows. I am allergic to feather pillows, I’m sure this seems like a trivial request to some but when I ask for feather free I would think that could be accommodated without judgement? With regard to the “Platinum member ” Comment my 11 year old daughter pointed out later that “All customers should be treated the same.” She asked what this platinum status meant and when I explained that these are customers that have stayed more nights (spent more money) than our family... needless to say she was surprised and a bit offended. I am a single mom with 2 young daughters. We might not travel as much as we would like but travel when we can. I prefer the higher floors for safety reasons. Sleeping in a ground floor room with a sliding patio door with access to a dark parking lot and the charming view of the smoking table with folks enjoying a smoke and a beer was not ideal.. not to mention a less than optimal backdrop for my young daughters. I will not stay at this property again. The young lady who checked me out was kind and asked if my stay was great or just “fine.” She asked if there was anything else that could have made the stay better..I appreciated her concern but I thought I would spare her this long drawn out story. Overall the short stay was fine but definitely not great. Thank you...

This is by far the worst Marriott I have ever visited with regards to customer service. This is regarding a very brief stay I had on January 5, 2018. I waited a couple of weeks before making this review to give the manager Luis Galvan a chance to bring some resolution to my complaint, but as of this date, I have not received any response from him.

This started with no one at the front desk when I entered the hotel. But that wasn't really the problem -- it was the rude and discourteous check-in by the desk clerk Blanca who it turns out had deliberately ignored me as I sat in the lobby waiting on someone to return to the front desk. To my surprise, she admitted that she saw me waiting there while she sat in the back office, but because I did not stand at the desk she saw no reason to ask if I needed help even though I entered the hotel with luggage and several bags. Because of an injured and painful knee and after a long 12 hour drive, I was not able to just stand at the desk, hence the reason I sat down. Her reply was, "I had no way of knowing that." There was never any apology, but just more discourteous remarks about how it was basically my fault that she did not come out to check me in as I sat in the lobby for close to 10 minutes. Her behavior was so disconcerting that I decided to check in at another hotel.

This could have been easily forgotten with an apology, but it just exacerbated with 1) Blanca's continued unprofessionalism throughout the check-in process; 2) the manager's lack of follow-up response; 3) finding the hotel charged my credit card $40.98 (I was staying on points); and 4) very dismissive responses from Alex, the phone operator when I called back regarding the charge and requesting to speak with the manager Mr. Galvan. After staying at dozens of Marriotts across the U.S. without ANY incident over the years, I must say this was the worst experience I've had at any hotel, not...