Boost Mobile — Local services in Tucson

So today, boost tried to charge me for an iPhone and monthly service. Both are canceled. I have emails saying they canceled it. The number twice, actually, the phone was returned over 2 months ago to boost/dish network. That's who owns boost. And it shows the name of the employee that received it. So I'm curious what I'm being charged for and over a few months. This is over $500 who is getting that? So I spoke to the manager at this location. She told me that they only deal with prepaid. Nothing postpaid so that she couldn't help me last time I was there. I used their phone to call customer support. I was there for about 3 hours. I do have some of the phone recordings. I was hoping they would help me before. I would have to write a review to make me feel better about being charged. For nothing, at least in this, it's all truthful. So I spoke with the manager at least mobile, and she said that, so I looked up the postpage, and they actually told me to go to her location paying later is postpaid right? Paying before is prepaid. I'm just making sure. Has that great deal on an iPhone? That's 36 months with a unlimited service. At the end of the month, they send you a bill. I guess none of that can ever be done in stores or at least at the location they referred me to. I mean, the manager would never just say that. And it not be true at all, just because she doesn't want to help one of the boost customers. That's just crazy right? So anytime I try to call about this, which is been more than I can count definitely the past 5 or 6 times after I mentioned they've had my phone for over 2 months every single time. They have to send you a text message and I tell them I don't have the phone then. They transfer me to verify my identity into every single time. If you've ever done it, it's a minimum. Of 1 hour on, hold, not 9 out of 10 times every single time they refer you to that. So to even be helped or have your questions responded to, you must put aside an hour of your day. Even if it's the fifth or eighth time you've attempted it. And you feel like you're talking to somebody that has some sort of knowledge about it, but the second they've done, it's back to somebody that may not have been born here. That's having trouble understanding everything you're saying. That's all I know. Once you are not making a purchase or spending any money. It seems I will. I don't know what it seems. I have been hung up on. I have been transferred five different times with the exact same question, so to explain the progressions a little difficult. I thought all this online stuff, you know what? Maybe I just need to do it in person and the manager at my local group mobile says she cannot help me that I just have to deal with the fact that they're going to charge me for a phone and service. I literally do not have, and they have been canceled, and don't access. I'm sure these are great. Everything the phone, the service, the people, the workers, I'm just telling you what actually took place.YOU READ AN UPDATE TO FOLLOWING-I returned my Boost Mobile phone 2 months ago and canceled my phone number and service a month ago, and I'm still being billed. More than five calls that last over an hour or some, I was hung up on. None helped, ever. This Boost Mobile location was patient and allowed me to stay there for the entire time until my problem was resolved. I truly feel I wouldn't be a decent human without a simple warning. The boost employee called customer service. I was on the phone for about 2 hours. Transferred to 6 different people or departments. Despite telling each one, the exact same thing that's what the photo reflects, I guess and everything.Do all your Boost Mobile in store And in person had I known when I ordered online, I would go through this I would have just chose another carrier and never touched it but do not do it completely online. RETURN IN UNDER 30...

Selena is a detriment to your customer service. She is super nice to sell you the phone but she also bills you without disclosing that you are paying for what you do not want. For 3wks in a row, I had to wait for 1 1/2 hrs for nothing as she never got it straightened out& doesn't know time zones so she was waiting for a company which closed 2hrs before. She takes personal calls, switching to Spanish (one of the languages am fluent in) while with customers (all 3 visits in 2wks). Am supposed to be bedridden, I have a damaged spinal cord, so am not able to sit& each time have had a blood sugar issue so have to worry about passing out. She is holding my account hostage, even customer service says only she can release it. Also, Boost won't release the phone so I can leave. She said she would fix it herself the next day but didn't. So for a 3rd time, when I could walk, again she did personal biz & yeah, I got a bit loud as again I was shaking so bad, I worried about passing out while she talked to friend on the phone about lotions & such, still waiting for her to fix it. Have filed complaints& am not done yet. Supervisor Ian still says only done at a...

Got an e-mail for being eligible for an upgrade to my phone at a specific price, saying mine was eligible for the deal. I go and at 1:58 it ways it will reopen at 2pm. I come back 30 minutes later at 2:30 and the sign is still up. I hang out for a few more minutes u til the employee arrives.

When I finally got to talk to her, she said she doesnt see the offer on their end. She takes pics of the email sent to me to be passed up higher. I stay in syorr for 20+minutes for them to rectify this only for her to say that she's waiting on word from higher about it, and it may be soon or a couple hours. I said I'd be back tomorrow. But if they could call when they get word. I call back 24 hours later because I had yet to hear a response. The worker says they have no record of my inquiry, and when I bring up the offer they give me a different price 3x higher than what's stated in the e-mail.

I'm glad I called rather then returned to have my time wasted again. Trying another location and hope they are more respecting of their customers times and corporate...