Plato's Closet Tucson South — Local services in Tucson

Visited the store this week, and I have to say it was one of the worst customer service experiences I’ve ever had. From the moment I walked in, it was clear that the employees were more focused on their phones and personal conversations than assisting customers. During my visit, they were loudly discussing someone getting fired, laughing, and making jokes about the person. Not only was this unprofessional, but it also created a really uncomfortable atmosphere. On top of that, they took an unnecessarily long time to check me out because they were on their phone and acted like I was inconveniencing them just by being there. Their attitude reminded me of mean high school girls rather than a team of professionals providing customer service. Unfortunately, based on this experience, I would rather shop at a different location or even at Goodwill than return to this store. No customer should feel unwelcome or ignored...

Disappointing Customer Service Experience

I’ve been to Plato’s Closet multiple times, and while I understand that resell stores have their own standards, the customer service at this location is consistently awful. The girls working here are extremely rude, making snarky comments and acting like they’re doing me a favor just by acknowledging my presence. Even when I try to be polite saying “have a good night” or “thank you” they don’t even bother to respond.

It’s really frustrating because I love the concept of the store, but the attitude from the employees makes the shopping and selling experience so unpleasant. If you’re going to work in customer service, the bare minimum is common courtesy. I’d rather take my clothes somewhere that values both buyers...

This business does not welcome kids , my kids were not doing anything but being kids and the owner prosseded to tell me to sit my kids on a old stinky couch , I asked why did as she telling me what to do with my kids and mad she told me that my kids were not going to be playing in the fitting rooms ( we took them in with us there was no space for them to do anything) and still proceeded to say that we weren’t looking after our kids , when the whole time we were chill , she is insane the stuff that was coming out of her mouth , and the employees there were laughing the whole time , I would be careful how you treat ppl unfairly and laugh at their face...