Tucson Games and Gadgets Tucson Mall — Local services in Tucson

Sept 26 at 11:09 AM, I call in to reserve a product as I am driving on my way to pick up the items. Mike on the other end says, "I can't reserve this particular product." I ask how many are available for me to purchase I am on my way in. Mike says there are 5 left.

I show up at 11:30 AM, grab the 5 items I called about - as they were not behind a counter or anything and available for customers to grab, and I bring them to the front to pay for the items. Mike behind the counter says with a bizarre and hesitant voice, "I can only sell you 3, I reserved the other 2 for.. uh, uh, someone, a friend."

Within 21 minutes... Mike told me he had 5 items I was looking for, for sale and that he doesn't take reservations for those 5 items. In the same 21 minutes he reserved 2 of the items to his friend, didn't separate them from the group where they were available for customers to grab and carry to the front to pay for them... and this really hurt me as a customer. The amount of fakeness and betrayal I witnessed from Mike in a span of 21 minutes from the person who was in charge of Tucson Games and Gadgets, it left a nasty taste in my mouth.

This was so strange to me... not even a super big deal... it was just shady and weird and I wouldn't want that guy representing my store. I told my wife the story when I got home and she said, "OMG I know who you are talking about, I tried asking him a question and he was so involved in staring at his magic cards he completely ignored me. When he finally helped me he was rude and seemed like a A-hole."

You can't make...

4 years ago I gave this place 5 stars. Editing it to one stars. Idk what happened to this place but there's hardly any Warhammer or DnD product- warhammer in particular. Came here to finalize my army wich would've been around $1k (tax return woot woot) and they had nothing. Missed out on a lot of money for not having warhammer in stock. Might be fiscally beneficial to the store to keep warhammer product in stock. Staff also isn't as friendly or helpful as they used to be, kind of stuck up atmosphere, as opposed to last time the guys were so helpful and helped me pick out wich faction I wanted and made tons of helpful suggestions, whereas this time I kind of felt looked down on for searching for warhammer like "nah we don't do that here" vibe. Yea this place sucks now. Definitely won't be back. There's a brand new game store caddy corner to the mall, better prices, and super friendly laid back atmosphere- most importantly they have a decent 40k section. Sure there's no fancy bar, but it's baisically chain store vs local shop some dude opened. I'd rather support the little guy that makes the effort. If Tucson Games and Gadgets doesn't like that they can make a better effort to their customers other than just "thank you". Spend that hobby moolah on someone who works to earn it by serving their customers and meeting...

I brought in a set of cards to get appraised and possibly sell them to this company. However I didn't realize that I was dealing with adult children as employees. I had supplied a starlight rare shooting majestic star dragon card because I wanted to know if it was worth it to get graded. I had given them my collection on Friday (disclaimer they were not organized and they didn't state before hand that they needed to be, I had put all my valuable cards in a tin without documentation clearly won't be doing that again) and didn't receive them or hear anything for 3 days I understand there were a lot of cards and it takes time that is not a problem. After finally receiving my cards and hearing back from them they gave me a list of cards that were worth something and it wasn't on the list. In short I won't be visiting this place anymore they clearly are not trustworthy and there employees don't know how to have an adult conversation without throwing a complete temper tantrum like a toddler, instead of coming up with a solution and or helping me into locating the card because I know it was there, so his immediate response it to storm off. If this is how you run a business then I am surprised this company has made it this far. So if you want to either be ripped off or stolen from this is the...