The Cheesecake Factory — Restaurant in Tucson

12/14 I usually love it here, which is why I drove 30 mins to have dinner with my cousin.

Beginning to end- HORRIBLE service!!

Our order (there were only 2 in our party) Drinks A chilled shot of Kettle One A specialty vodka/ lemonade cocktail from their menu Water for my cousin because she never returned to ask my what she'd like to drink App -sweet tamale cakes Entrée A small salad, add croutons Chicken Madeira & Steak Diane combination Salmon & Steak Diane combination

A runner brought our app, and it was delicious. The server brought my salad dressing because she 'noticed that the salad was just about ready.' That turned out to be inaccurate.

We had dirty appetizer plates and empty drink glasses on our small two-top booth for quite some time, but no one came by to clear them. Finally, the server came to the table behind us and started walking away without even passing by our table. I got her attention and asked her to refill the empty water glasses, which she did and quickly turned to leave. I had to get her attention AGAIN and asked her to remove the dirty dishes. She did, after I asked her to. A different runner brought the entrees, and they were barely warm.

About 10 mins later another runner brought my salad - no croutons. I asked him for croutons, which he brought. The server finally returns to the table next to us, again- not our table. I once again got her attention and stated that we didn't have steak knives. She brought ME a knife but neglected to bring one for my cousin. For the first time in the 15 minutes since the entrees arrived, she asked how the food was... WOW!!

She returned with a steak knife 5 mins later, and about 10 after that with a dessert menu... I was expecting the check when she handed me the menu. I declined dessert and requested boxes and the check.

The bill arrived and I was charged $16.95 for the shot, which didn't seem accurate. I went to the bar and spoke with the bartender. The shot is $12.95, but I was charged for a double... he asked if that was okay. No! That was not okay! He said he'd have the manager take care of it.

Apparently the manager couldn't be bothered because the bartender came to our table and said, "we can't legally discount alcohol, so it's a $4 meal comp." I told him I wouldn't typically care, but the service was horrible. His response was, "I've heard 35 stories tonight - I get it." He then just turned and walked away.

I'm still in shock. NEVER AGAIN, CHEESECAKE FACTORY!

12/15 I had to add to my review! I've been reading the 'Owner' response to reviews with unhappy customers. It's always the same regurgitation of advising customers to inform management.

A couple things are rather frustrating. First is the fact that in my experience, I tried to involve management, but they had zero interest in hearing my complaint. I was specifically told that management would be informed of my issue. They didn't come by and address anything that I was upset about. What to do then?

Second, the owner response does not acknowledge that staff made guests feel unheard. I suppose it's not a problem the owner is worried about.

There are HUNDREDS of choices for dining, and many are far less expensive. Given the fact that we choose to spend our hard earned money at this establishment, a bit more understanding and genuine concern for grievances might possibly make a difference in whether we return, or if we choose to share our bad experience online as well as tell...

Cheese? Cake? Factory? I wonder if I could help dispel the confusion here. No, there is not a large selection of cheese. No, there is not a large selection of delectable confectionaries. And lastly, no, there is no factory.

I think I was most disappointed to find that there was no work for me there. I showed up at 5, maybe 5:30, one morning to inquire about the kinds of labor this factory sought. I was told I could "apply within" and was asked about my "costume." I walked into what I took to be the front room- chandeliers, booths, bars, warm lighting - so I began to dress down. I took off my waders, left my miners hat and welding gloves in the lobby, and wiped the soot off of my face. I wanted to look experienced. They took me to a back room where I assumed I would shortly be dealt with. Considering that I am no stranger to fear nor danger, I allowed myself to enter and sit in this foreboding backroom.

At least... I thought I was no stranger to fear nor danger.

As soon as I sat down I saw a door to the side of the room open; I knew what this kind of entrance required. I made myself look stationable and subservient, aware of the class of actor I was meeting with. I leapt out of my seat and saluted at attention before quickly being put at ease. The man wafted my figure downward into that squat chair once more by only the movements of his wrist. He himself sat down before me, elevated above me in his ivory throne. I was breathless. An elephant's head loomed over us from the mantle of his roaring fireplace. As I began to feel the heat on my cheeks, as the perspiration grew from within to without on account of the flame and my beating heart, he spoke: "Heard you were looking for a job." I froze.

Just as I began to open my mouth, which surely would have only produced a stutter, the man rose elegantly from his seat. I remained silent. This man, "The Manager" they called him, walked over to a darker corner of the room where he proceeded to kneel down. His slender figure cast an ominous shadow up and down the wall, his lanky features exaggerated by the light which had been thrown. Panic set in. Anxiety built up. I felt like a bottle cap about to burst- burst with... with what? With fear? Some tremendous uproar of internal pressure? What could I do but release a blood-curdling, helpless shriek and sink further into this veiny chair. Just as my panic reached its greatest peak, as my ribcage seemed to be snapping apart, as my heart began to evacuate its white blood, The Manager gently pulled back a rug on the floor.

I sat in cautious anticipation, temporarily sated by his being occupied and my natural curiosity. The Manager looked over to me and requested my immediate presence, "Please, take a look." He gestured with an outspread hand to a handle on the ground, no doubt a trapdoor. I stretched my neck to get a better view, but felt compelled to take my station next to him; after all it was no one's but my own.

The Manager opened this door and showed me the wonderful and hellish sights within. To this day I have sat in his office, drank his wine, lazed on his warm floors which often feel so cold, and I wonder why I can't bring myself to leave. From there is where I write this review. Here I am, lost and forgotten. I am continuously reminded that I am found, but something in all of this feels incomplete. I feel the odd sensation of an all too present lack. I feel alone in his best company. I have become nothing more than an...

I have always loved the Cheesecake factory. I visit this place in every city I go. Unfortunately I was extremely disappointed today. I was really excited to have lunch today seeing as how it has been a while since visiting my local CF. The service started off slow. It took 15 minutes for our drinks to arrive and only because we requested to cancel our lemonades and just a get a soda. My nephew ordered a french dip hamburger which appeared decent. Later he said he asked for it well done but he got grossed out when he bit the hambutger and he could see it still red in the middle.

I ordered the chicken alfredo and was extremely dissatisfied with it. The noodles were so stiff that when I picked it up with a fork it was still in the same shape it was in from the plate. I tried to wet them with the alfredo sause but they were really hard. I tasted it anyways but it tasted rough. The chicken was good. It was nice and soft and juicy. When the waitressed asked me how it was I told her about the noodles. She offered to have it remade. The 2nd plate came back and the noodles were the same. Only this time it was in a 2 go box and they tipped it over and made a mess in the bag (which was smaller that the box). Not only was I offened that they made it to go instead of putting it on a plate so I could actually have a meal, but it was all over the place that the waitress had to bring extra napkins just so I could open the box.

Needless to say I never ate my lunch. The waitress offered to give me a replacement free of charge. At first I said no. She insisted that this was the only way she could help fix the meal. I finally agreed and said ok I will have what my nephew ordered. I had originally ordered a cheesecake at the same time as my meal and the waitress offered to bring it at this time as well.

When we began eating our cheesecakes the manager approached our table and said he heard there was an issues with my meal. I informed him about the noodles. He said" thats so weird we make our noodles fresh for every order." I told him that I dont know what going on but this is how my order came out. He then began telling me he was not going to remove the item from my order and I would still have to pay for it because I orderd a 2nd item. I would not be able to have a different meal and not pay for it. He offered to remove the alfredo if I cancelled my order for a different meal. I said thats fine I just want to leave now. I also said that for the record I never asked to have any items removed from the ticket.

At this point we just got our ticket to leave. The waitress also disappeared so I had no one to pay my ticket with. I then had to find someone in the front to ask for help paying.

This whole experience was extremely disappointing and to top it off all I had for lunch was half a piece of cheesecake and a lemonade.

I will never go to cheesecake facotory again. I only wish I could...