Urbane — Local services in Tucson

Pros: Friendly staff. Very good location. Free food events occasionally. They keep most of the common areas pretty clean. They seemed to take the complaints towards my noisy nextdoor neighbors seriously. They have studio apartments, so if you don’t want an apartment with roommates this is an option.

Cons: The treadmills at the gym barely work. On the rare occasion that all four of them work it will be for maybe a few days. I do not understand why they don’t care to fix them when they break down, or just straight up get new ones. The funny thing is that they renovated the gym recently and this was a complete oversight. The WiFi, particularly this past year has been virtually unusable. It’s not even that it’s slow, it’s that it will connect for a few seconds and then shut down and take forever to come back if at all. I don’t care if it’s because Urbane has beef with the internet provider or whatever, the residents should not have to be the ones to pay the price for that. It felt like they were constantly pushing me to renew my lease even after I told them I was leaving due to me graduating college. I received several calls/texts/emails/etc. and I feel that it was excessive and should’ve stopped after I told them that. The hallways can be really loud on both weekends and weekdays. It’ll be 3 am on a random Tuesday and frat boys/sorority girls will be chatting loudly and even yelling like they have no empathy for those of us who have work/school and would rather be sleeping at that time. It’s also true that due to people leaving empty water jugs in the hallways, some people would behave like toddlers and throw and kick them around. Not to mention people destroying exit signs. There is probably not much Urbane can do about this point, but I thought it was worth mentioning. They do not have anywhere in the apartment for us to donate our unwanted items when we move out. At my old college dorm there was an area downstairs where we could put our stuff we don’t need anymore and it made clearing out my room much more efficient. This was unfortunately not an option at Urbane, although I was lucky enough to have a car so I dropped everything off at Goodwill. On top off this we would be charged for leaving anything in our apartment. Also, there was no dumpster during move-out time which would’ve also been very helpful. I had to throw stuff away at another apartment building down the street. They closed the rooftop area for the entire month of April to repaint the floor and add very minor decorations. I don’t understand why this couldn’t have waited until summer or winter. My electronic key to my own apartment stopped working a few times. I had to skip work once because I didn’t feel comfortable leaving my apartment unlocked. What if this had happened at night when the office isn’t open and I couldn’t get back into my apartment? There was a fire in the lobby around 2023 and there was ash all over the place, everyone had to evacuate. To this day we residents do not know what caused it because they never sent out a statement or anything. An elephant in the room would be an understatement. Pretty expensive.

I agree with another review that said that Urbane seems more concerned with just getting more people to live here and getting more people to renew their leases than actually making this apartment building the best it can be. While I have my criticisms with Urbane, I honestly think it has the potential to be truly great and I hope they are able to iron out all of these issues for...

Super shady place. Be VERY careful! When you move out, insist a manager walk the property with you. My daughters were model tenants. Quiet, studious, respectful. They did not party, they were clean and in fact, anytime management had to come into their apartment for an issue, they remarked on the cleanliness. When my daughters moved out, I helped them clean the apartment from top to bottom. We cleaned out the dishwasher which they never used, we cleaned out the oven, which they never used. We cleaned the soap scum and water stains off the shower doors which were there when they moved in. The place was spotless when they left. Several months later, we get a bill for $90 each. I called to see what the charges were for and they said it was for general cleaning and said there was a hard water stain around the toilet and dust on the counter tops. I asked for pictures and they provide pictures that showed over turned furniture, boot prints in the shower debris on the floor etc. I asked for date and time stamped photos and stated those photos looked as though they were taken while maintenance was in the apartment because that was absolutely not how we left the apartment and I provided them with the pictures we took showing the condition we left the apartment in. The refused to send these pictures and stopped communicating. In the mean time, I am on a U of A mom's Facebook group so I asked if anyone ese had gotten this charge and every single student who moved out when my daughters had moved out also got this charge regardless of the condition of the apartment. Months later they sent us to collections. I disputed this with collections and provided them with the pictures we took of the apartment when we left but, as they get paid when the collect, they insisted we owed this money. This is clearly nothing but a huge money grab. Oh and by the way, research Greystar, the management company. They are being sued by the AZ Attorney General for fraudulent practices. I'm not surprised.

Additionally, they tried to move a tenant who had been caught stealing from another apartment into my daughters apartment. There was an open bedroom and we knew moving a new person in could be a possibility but what they didn't bother telling them was that they were moving this girl in because she was stealing from her roommates and her roommates had filed a police report and wanted her evicted. Per the lease, she should have been evicted but rather than evict her, they tried to quietly move her into my daughters apartment with absolutely no concern for my daughters safety. The locks on my daughters bedroom doors never worked but, they didn't worry about it because they were sisters so they were scrambling to get the locks fixed before this person moved in. It wasn't until they made a big stink about it, showed them the police report and said they didn't feel safe that the management finally evicted this person. I would avoid this place at all costs but if you're going to move in, make management walk the apartment with you on move in and move out and make them sign off on the apartment otherwise, you'll get hit with a fake "cleaning fee" money grab months after...

My daughter toured Urbane about a month before her move in. Marketing is ON fire here with glossy videos & pics of glam apartments & a rooftop pool with cabanas— great ! BUT what about your living area? That’s the rub here! My daughter toured a quad ALL the while stating she was ONLY interested in a studio or 1bd— how cute that the tour was a girl showing her a glammed out quad , ‘imagine this wall isn’t here ; this will be what the studio is like’. Against her parents’ advice in goes our daughter— BUT she did ask them to send her pix & IF her studio had an island .. to which the tour girl said , ‘Yes! Your island will only have one stool tho .. I think ?’ .. WRONG & wrong. Our daughter never did get those pix after 6 requests. This weekend we moved her in to this place— we are on the cusp of moving her out. Her studio wasn’t clean— there was a literal pile of brown gunk on the floor of her new place she was so excited for; spilled dried mess under the couch; water leak stain from above ; the shower only sprayed scalding water ; the floor is damaged ; someone’s belongings are still in the NOT clean oven. There is damage ; nicks ; paint damage ; the track lighting is broken ;,trash cans over full so full it smells like bad decisions and vomit in the garage .. COULD we find anyone to talk to ? NO. The office on U of A move in weekend was closed by 5pm. This place is a pit. A money pit. Not only that .. The gloss & glam of what they advertise is a lie.. and maybe that is okay for a college kid who doesn’t know any better .. BUT for their parents , it’s not. There is supposed to be truth in advertising.. and when my daughter reported this .. she was told ‘it may take a few to get to you ‘ .. Yesh .. Not okay. It’s a pandemic and this place is almost $1400 a month. Two stars in the hope that this place is...