Michaels — Local services in Tulsa

Extremely rude staff on the phone. Called looking for a product they have online but I’m over an hour away, they said they didn’t have it and then corrected themselves after insisting it says online they DO, okay… no biggy. Then I ask what colors available, as the person answering the phone YELLS to another staff member “SHE WANTS TO KNOW WHAT COLORS” “oh, we don’t know “…. Ummm okay, so can you ask what colors because again, I live over an hour away. She yells again. “SHE WANTS TO KNOW THE COLORS”. I say okay that’s it, can I talk to someone who DOES know the colors so I’m not wasting a long trip there? She YELLS AGAIN. “SHE WANTS TO TALK TO SOMEONE ELSE. SHE WANTS TO KNOW THE COLORS” I try to talk again, she cuts me off “IM TRYING TO TALK TO ANOTHER EMPLOYEE”

Ummmmm ok? Is this Really happening?

SHE THEN SAYS “YEAH WE USED TO CARRY THEM BUT WE DON’T NOW”

I CAN ORDER THEM ONLINE TO BE PICKED UP, RIGHT NOW. WHAT IS GOING ON!!!!

This is pure laziness, if not laziness she was busy and she could’ve EASILY put me on hold OR called me back. NO PROBLEM, I would’ve said. I’m very easy and rarely do this- but this was the most painful phone call to a business I’ve ever experienced.

Please train your people to do better. You just lost a sale on ALL of this product. I didn’t need one bag, I needed every single one you had. So, maybe it was the product I called for? Maybe you thought my sale didn’t matter. I assure you it did matter, every sale matters. Especially my thousand dollar sale, had your associate cared enough to oblige me and just tell me a color choice and not scream in my ear. So...

I love shopping at Michaels and they had what I needed at a good price but the experience I had with the employees was upsetting to say the least. I was checking out as normal, I could tell the cashier didn’t really wanna be there but I totally get that, we all have our days. But as soon as she handed me my receipt and I turned around, the other cashier walked behind me giggling while the cashier that helped me very audibly said “I think she needs some longer shorts” while also giggling. I hadn’t even reached the automatic doors, I couldn’t have been more than 2 feet from her when she said that. I’m not to sure what prompted her to say that because I was not rude towards her or anything. I try to be as nice as possible to all retail workers because of the times we are going through right now but also because I am a customer service representative where I work and I know that how you treat a customer can make or break their experience. I unfortunately didn’t get a receipt with a survey code on it otherwise that’s where I’d be writing about my experience. The only regret I have is not getting a look at...

Charged the same dollar amount TWICE to my card as a result of their inability to print a receipt at this location; immediately phoned same store to explain this issue, and was told to physically return or drive back to the store to get a credit (along with the usual "sorry for the inconvenience"). Store employee advised to call the 1-800 # stating it could be resolved over the phone...so...called the main number...after holding and after a couple transfers, was advised by a corporate rep that it still may be necessary to return to the store, and that "verification processes" would need to be confirmed before any credit was issued. Finally had the money returned after driving back to the store prior to closing (manager was unresponsive and other worker had to do the refund). Terrible customer service (big inconvenience plus misinformation about the process) at an otherwise...