Best Buy — Local services in Tulsa

Purchased a NEW GE 5.3 CU/ft front load HE Washer with Pedestal Install & 5-year unlimited warranty on 1.2.2024 from the 71st street store Tulsa OK After 1 year 5 months of normal use following all the service recommendations it broke down. Service call took 3 times +30mins of frustration - Cody Cromer Geek squad came out timely at the end of the week approximately 5 days later. May 14 was the approximate failure date problems started. Cody stated that these GE's had a bad mother board that 90% of the time not fixable & a New unit would be delivered if it continued to fail. About 12 days later it failed again, of course always after the soap dispensed & the washer was full of wet clothes. This requires wringing them out in the shower & headed to the Liberty Laundry, costing about $90 each visit. 3 visits and 5 more phone calls to Best Buy Geek squad & Cody came back, gave me his personal cell and card & stated he felt bad about the difficulty's we were having. Once again, he installed some more parts including a New Mother board & it was functional for another week or so. Then quit around the last week of June 2025. Another difficult service call - (Cody did NOT answer his cell NOR respond to my VM or Several texts, despite the $20 then a $50 tip I gave him on 2 occasions. This time we were out of town for the 4th & our son stayed to let Cody in to service the GE washer. He called me & stated it was fixed & he produced another order for 4 more parts, electronic board, door lock and a couple other items. He stated it would work till the parts came in the following Saturday. We threw a load in and it failed same way wet soapy clothes and Liberty laundry to save the day! I received an "update" 5 days later stating the parts were on backorder. After several more calls to Best Buy & the Geek Squad, they stated it was unknown when the parts would arrive?!? So, we spent all total $600+ @ the Liberty laundry drop off for wash & fold. After going to the store in person NO ONE seemed to be able to Help Us Nor tell us why they could not bring a New Machine as was stated to me when I purchased the warranty on the New Machine in January 2024. Simply stated by the Sales guy & Cody Cromer on several o occasions If they could not fix it, they will replace it with a New One. I tried to pin down the store manager, the service guys and many phone calls trying to get resolution & got NOWHERE! Finally, Cody told me (of some "Vague Law" !??!) that maybe if it stays broken for over 25days straight they MAY bring a new machine. After 2 full weeks and no parts, I decided to purchase a NEW LG @ Appliance solutions for ANOTHER $2355.00 - as the $250 a week on wash and fold would buy a new washer pretty soon. Needless to say I called Best Buy Cody Cromer and the crew & GOT NOWHERE - they would not even come and haul off the piece of junk non fixable GE washer I bought less than a year and a half ago! It is really SAD to know that a Man's (Men) word is not true & furthermore the Best Buy Geek Squad gang are just a lot of Double Talkers evading any accountability or responsibility. We are just fortunate we could BUY a washer to replace the one that cost $2003 just a year and a half later. I feel bad for those that don't have the means to fight the poor-quality folks in the Best Buy corporate setting. In closing I have put a "Dispute" on the original purchase via our Capital 1 CC card. They have pulled to purchase price back and the FULL amount for the Best Buy WORTHLESS Geek squad warranty. HOWEVER, this does not guarantee We will prevail in the dispute. If I fail in the dispute I will take the Best Buy store to small claims court here in Tulsa OK.

Best Buy you have lost a...

I'm so utterly disgusted with Best Buy....we have been customers for over 10 years. Every electronic in our house has come from there, literally thousands of dollars. We bought a 50 inch flat screen from there a year and a half ago, as well as purchasing a protection plan that they said is recommended for accidents, or uncontrolled issues. A week ago our tv had a pixel go out up in the left top corner of the screen, very small, but my husband insisted on calling so we did. Every day the tv is turned on and off it gets worse and bigger, now it's a pretty big blob and theres lines running through the whole picture. We called Best Buy and sat on the phone on hold for 45 min!!! My husband went into the store in person, explained the issue and showed them a picture. The employee assured us it would be covered, but with it being so close after the holidays the Geek Squad who actually is the ones to address the problem, were busy so we had to wait. Today they came out and immediately said they cant fix it, which devastates us, we bought the protection plan for instances like this, if they were to ever occur. The Geek Squad guy was so nice and apologetic, but he as well as us are so sickened and disgusted with the best buy employee. He gave us reassurance that we had nothing to worry about it wouldnt cost us a thing. Sadly my husband went back up there this afternoon and they have decided to play dumb. We should not have bought the ridiculously expensive protection plan, that in the end does not cover anything. They didnt seem sorry, did not offer us a discount or a coupon for another tv or anything. I understand our $1000 tv is nothing compared to the amount the sell everyday, but to us it's our families entertainment and now we have no tv. Customer service these days has gone away and it's sad. We unfortunately will not ever be purchasing anything else from Best Buy ever again, they have made us feel so horrible, and dumb, mostly for taking their advice when buying. We thought for sure we mattered just a little bit, but today has proved we dont. Best Buy needs to take some lessons from The Geek Squad. They would have told us the honest pros and cons to purchasing the protection plan. Best buy just offers it and rings it up quick so they can be sure to get that...

Called Geek Squad on Sunday 2/26 and scheduled an appointment over the phone and told them I had apple care and was wanting to get my kids screens fixed. Asked what type of phone and I told them IPhone 11s. He booked the appointment for Monday 2/28 at 6:20pm. I get there at 6:10 and it took 6 minutes for someone to even acknowledge that we were sitting there cause they all I’m assuming was in the back doing nothing. The young lady came and asked were we waiting on anything and I tell her yes that we had an appointment at 6:20. She asked what was wrong with the phone and we said we were there to get our screens fixed she looks in the computer and then goes to the back and comes back and say that they stopped taking Apple Products at 5:40. Wth??? So then I said well why would they book the appointment she says she doesn’t know remind you they had other appointments after us and they didn’t close until 8. Then I said so basically we came for nothing and waisted gas coming over here and her response was yes pretty much. First off that’s not a response you tell a customer so she definitely needs to go take a customer service course or something. Then she had the nerve to refer us to the Apple Store. Yes I definitely will take my business there cause the Apple Store would never treat you that way. Spoke with a manager whom really wasn’t no help cause all he said well that they may not have the parts ok that’s not what she said so that store is definitely not on the same page. Then he proceeded to say that the people that take the calls don’t know the stores process which doesn’t make sense cause I called Geel Squad. Well I will be taking my business to the Apple Store and will never step foot in that Best Buy again. If I could give no stars I would. Worst...