MINISO — Local services in Tyler

I would like to call the attention of your company for hiring an ill-mannered store manager for Miniso store in Tyler, Tx.

The incident happened this afternoon February 11, 2024 in your store in Broadway Square Mall in Tyler, Tx USA.

Me and my wife were looking around the store for items we are planning to buy for giveaways or gift. I got curious with one of the phone charms and thought that it is a nice giveaway. But i wanted to try how it will be attach to the phone and how it will look like on the phone. I took it off the hook, removed it from the hang tag (it is not in a sealed plastic or security tape) and try to see how am i going to use it on my phone before purchasing it.

And from behind me a voice asked me what am I doing. I looked back and there is this women wearing red shirt no logo of Miniso no name tag or anything that can identify her that she works in Miniso. It took me a second to answer her that I was trying to see how does the charm work/look on my phone. And without even offering help how to put it on my phone, she rudely said "PUT IT BACK!". And I put it back on the hang tag and placed it back on the hook.

The same female worker also walked to my wife who was also looking on some items to buy. As the female worker approached my wife, she asked "DO YOU NEED HELP" also with a sarcastic tone on her voice. My wife replied that she was just looking at it and checking the price too. The female worker told my wife to put it back on the shelve because it is a display and she walked away.

My wife asked one of the sales associate if it is not allowed to touch anything in the store. The sale associate said "No, you can touch it. You can check the item you like."

As I was observing the female worker in red i noticed that she did not do or say anything to the other customers who are touching and trying on the items in the store.

Me and my wife felt discriminated.

She just had me and my wife singled out and suffered from her rudeness and embarrassment from the other people in the store.

I asked the sales associate my wife was talking to that I demand to speak to manager of the store. Then I was told by the associate that the worker in red shirt is the store manager.

The store manager walked back to me. And told me that she could have asked me to pay for the item but instead she just told me to place it back in the shelve.

I did not break the item and I did not break the hang tag and surely I did not break the seal because it wasn't sealed. But her attitude towards me and my wife was very ill-mannered and has no place in working in your good store.

We chose to pay for the phone charm which is not the one i wanted to buy just satisfy that manager's ego.

I am writing this letter of complaint so that your company and your store knows that there are people working for you that are not competent for their position and capable of discriminating people and should not be working in a customer oriented business.

I wish that this complaint should be acted upon and...

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