Ethan Allen — Local services in Tysons

After a major renovation of our first floor which included a kitchen, two living rooms, and a dining room we needed to furnish the space. We conducted independent research and visited many furniture stores in the area, but with seemingly endless possibilities it was challenging to decide on what would look good in our space. There are certainly furniture stores with some peculiar offerings and we struggled a bit envisioning how some pieces would match our design. However, when we visited Ethan Allen we immediately knew we liked the classic American style, and their offer of free design services made it a no-brainer to work with them.

In our search for a designer, we consulted online reviews and consistently read high praise for Nazee Fakharifar. We also checked her Houzz site for more pictures and really liked her style. We reached out to Nazee and she was very fast in setting up an initial consultation with us. She came to our house to take pictures and measurements, and was able to create a design for four rooms very quickly- I forget how quickly, but I believe it was within a week. Nazee visited us on one Saturday, and by the next, we were at Ethan Allen reviewing the designs and considering the furniture and fabrics she had selected. As people who like to understand all options before making decisions, we returned to the showroom a few times. But each visit was productive and we were able to finalize the designs quickly.

The best thing about working with Nazee is her extensive knowledge of Ethan Allen's catalog, her ability to understand her clients' needs, and how she is able to connect these to create the perfect design. As mentioned, my wife and I are both quite picky so there would be times where we really liked what Nazee picked for fabric, but since EA has hundreds of fabrics we wanted to see more. We would spend an hour looking at more fabric but ultimately came to the conclusion Nazee had picked our favorite at the very beginning. We also like how Nazee does not hold back from giving you her opinion about what would look good or bad. She isn't going to let you choose something that will look bad just to get a sale. She will be honest and tell you if something will work for your space or not. This of course is highly valuable as you are relying on her expertise to create the perfect design.

Another aspect we greatly appreciated was Nazee's communication skills, her promptness in arranging meetings, and the overall collaboration of working with her. If we called or texted her she would respond back right away with an answer, or to let us know she was with another client and would get back to us as soon as possible. There was never a text or a call that she left unanswered.

We only ran into a couple issues with our project but Nazee and her manager, Robert, were able to resolve those for us quickly. One problem was with the fabric we chose for two chairs, which was suddenly out of stock. Robert reached out to the production facility to check the available fabric yardage, fortunately finding enough to fulfill our order. Later, we discovered that the rug for our dining room had a minor defect and was a bit too large for our space. Robert once again assisted us in obtaining a smaller replacement at no additional cost, exemplifying 5-star customer service.

Our experience working with Nazee and the Ethan Allen team was overwhelmingly positive, from the initial consultation to the design process, purchase, delivery, and follow-up support. We look forward to working with Nazee again on our future furniture and...

I rarely write an online review, but my recent experience with Ethan Allen has been very disappointing and I want to give you a warning before making a purchase here.

The only thing that I want to give 5-star rating is to the delivery guys. They were very professional and did their job in the most effective and efficient way. However, for all the other touch-points, I would give 0 stars if possible. Our story is long....

Waiting time and Procrastination: We purchased a king size bed and mattress from EA on Aug 30. Because our house has a narrow walk way, the designer told us we should get the delivery team to measure our house to see if they would be able to take them up in our bedroom. In a document that we got from her on Aug 30, it shows the estimated ship date would be Nov 22. She confirmed with us that this would get updated to a date in early Oct once the delivery team confirmed it would fit. We made a decision to buy based on that information. Because we did NOT have a bed to sleep on, we couldn’t wait until Nov.

During Sep-Nov, we called them 3-4 times. Every time we called, they kept pushing the estimated date of delivery back 2-3 weeks from the date they previously promised. Our ship date was changed from early Oct to the end of Oct, from the end of Oct to early Nov, etc. At one point, they said that the mattress was at the warehouse ready to ship, we had to just wait for a bed. While later, they said the bed was there, we just had to wait for a mattress.

The worst scheduling issue when our designer said it would be delivered around Nov 23-24, which was the week of Thanksgiving. Since we wanted to get our bed desperately, we canceled our Thanksgiving trip out of the state, only to find out later that they didn’t have anything to ship to us.

We got our bed/mattress on Dec 9. In total, we had to wait for our bed and mattress for 14.5 weeks!

Customer Service: The designer was not very helpful. Every time we called, we felt like we were begging her to help us, or we did something wrong because it seemed like she was frustrated with US! Is this really the way your brand choose to treat customers, or was our order so small that it wasn’t valuable to you?

Product Quality: Our bed arrived with white lines (wood glue?) visible in many areas. See pictures. We gently wiped it, but nothing came off. We would not complain if this was a $500 bed. But this is Ethan Allen with a price tag of $2400. These white lines are visible even if you stand 6 feet away from the bed!! This issue also made us realized that we weren’t provided any information/ document about the product warranty.

Mixed-up order/ delivery: During the Thanksgiving week, we got 2 table lamps that we didn’t order. They were left on the front porch without any notice. When we discovered them we called the store immediately and were told that we should store these 4 big boxes in our house until their staff comes to deliver us our bed and mattress. At that time, we didn’t know how long that would be. Also, what about the customer who ordered those lamps?

In conclusion, we bought our first house together and were hoping to furnish it with high-quality products. You were our first choice. However, based on this experience, it will be our last time buying anything from...

After extensive searching, my wife and decided to purchase a leather couch and matching loveseat from Ethan Allen. The decision was based on a variety of factors including quality of piece and customer service. Unfortunately, what we perceived as good customer service turned out to a combination of lies and a hard sell of a faulty product. In this case, I'm referencing the Guardsman "Gold in Home" - 5 year Protection Plan.

Once we decided on our purchase and were completing our paperwork, the saleswoman started putting the hard sell on us to purchase the protection plan. This only increased when we revealed we had kids. She assured us that this is what protection plans like this were made for and they would cover pretty much anything include stains, "punctures, cut, teas and rips from a single incident", burns and internal springs, etc. Well, as they say, if its too good to be true, it probably isn't. So we paid our extra $250 to purchase the insurance.

Sure enough, our kids were wrestling on the furniture and managed to tear/rip the leather. We pulled out our policy and filed a claim online. Within the hour, without seeing a picture or speaking with us, the claim was rejected. We were told it was normal wear and tear. We tried to appeal and were rejected again. Never once did we get to speak to a person or submit a picture. Turns out that Guardsman is notorious for this and has nearly 1000 complaints with the BBB. Sadly, because of the hard sell we had no time to research this.

I then contacted Ethan Allan's District Operation Manager - Crystal O. Price - and described our issue via email. I simply asked for a refund of our $250.00. It was like deja vu. Without speaking with us or asking to see a picture, she rejected our request outright. To add insult to injury, she highlighted the wear and tear clause of the contract. I then responded re-explaining that it was not wear and tear but rather a covered incident. This time she simply ignored me.

Well there you have it. Ethan Allen claims to be one of the higher quality furniture stores around. Just be prepared to be met with lies as they sell you a product that they obviously know doesn't work. It seems customer service is there just long enough to get you to sign your check, and then you are on your own.

You could argue this is an issue with Guardsman and I don't disagree. They are criminals. But Ethan Allen is pushing this with every sale and has an obligation to stand behind it or not sell it. When confronted with an issue they would rather sacrifice a customer over $250 without even a conversation.

Buyer beware. We learned our lesson the hard way. We hope this serves a...