Costco Wholesale — Local services in Ukiah

I had a terrible experience with the Costco Tire shop!! 😕 I am a widow and my late husband has taken care of the car stuff for me. But i needed tires and honestly it would have been cheaper had I just had the Santa Rosa Manly Honda put them on but I thought it would be better to look for coupons. So I ordered my tires online with Costco because they had a coupon. I made an appointment and dropped my car off with them and started shopping. About 45 minutes later the tire shop guy called me on my cell to tell me that I ordered the wrong size tire. 😑 I was like ok...well can you put the correct size on my car? I have no idea what model my suv is because it doesn't say anything on the back of it. He was like oh ya, we have plenty of the correct size in stock and I said great because the weather has been so bad I've been worried about driving on the tires. I said can you honor my coupon the guy was like oh no mam, that coupon expired a couple of days ago. I was like well how much is the difference. He quoted me $700 more!!! I was stressed out but I know I needed tires badly and I commute a lot of miles. I had spent so much time already dealing with this. I tried to talk to the tire shop manager explaining my situation, he didn't care. The manager wouldn't even talk to me face to face. I have never been treated like that before. I'm shocked by the lack of Costco has showed me. Everyone always says what great customer service Costco has. I was so surprised with their lack of customer service. Not willing to do anything about it. Not even $50 off. I know as a customer it was my mistake but in all my years of customer service I never experienced something like this. But I paid and left. A couple of months later I received a survey in the mail from Costco asking why I returned the tires. I explained what happened and how it was my mistake for not ever dealing with tires by myself before once again no one cared. I guess Costco tire shop is doing so fantastic that they don't need my business which is fine because I'll gladly spend my money elsewhere and I'm telling everyone I know about the bad experience they gave me. I'll never buy tires from them again. I'll spend my money anywhere...

Dear Costco management,

I love Costco, who doesn't, but this obsessive moving items around for the shopper to "meander around and stumble upon new treasures" is annoying, irritating and well underhanded. It's obvious why it is done.

In Costco mission statement it states: taking care of members and employees. How does moving stuff around every day fit in the statement. The employees themselves don't know where items are most likely because swing shift probably doesn't let day shift know. Then again maybe that's intentional?

Suggestions: have the one shift alert the other of the major item movement during morning meetings, so they a least have an inkling of were products are so when a member asks they sort of know the general location. Two move things around less often and three if you insist on moving things around put like things in like places. Example nuts with nuts not in some random place. Yes I experienced that. Walnuts were in a completely different location then the others.

If you really want to "take care of membership and employees" stop moving things around every single day. Yes, I have walked out of the store twice because I was so frustrated and went elsewhere. Why because its annoying.

Members and employees don't need items moved around for "our" benefit to find a new deal. It only benefits Costco, which I get you have the right to do what ever you like, but really every single day and twisting that around so its beneficial for the member...It's about filling up the cart and not convenience (which I guess you might agree with that).

PS this may seem petty to some and maybe it is in the overall scheme things but it's very annoying and not about convenience. People love Costco, if they want something they will seek it out. There is no need to make that more complicated in the name of finding treasures.

Thanks for letting me vent.

Paul...

DO NOT GO TO THIS COSTCO! The lower management allll the way to the upper management need replacement! So rude. So condescending. We had a king size bed frame that was unfortunately built wrong and needed to be returned do to it breaking, and a king size mattress that also broke! We called COSTCO. Com they said. Just return it to your nearest COSTCO. Which in all of our years of shopping have never had a problem with a return! EVER! WELL. The rudest woman by the name of Tay in customer service. That was so rude! Right away , even before we explained what happened. Or that we had spoke to Costco. Com. Says our mattress is stained and that the head board is old. A manager named Hiem. We speak to like 4 managers one being the store manager (Hiem) And nothing was done. Our mattress wasn't stained by the way! So we are told that they won't help us and that nothing was logged with our call from Costco. Com. We left. Annnd drove an hour and 20 minutes back to the mountains where we live. We wouldn't of drove there if Costco .com didn't tell us to. Also got our money back! Winning. It's all about Costco in Rohnert Park. Kind people! Oh and Costco came and picked said items up from our home. So that we didn't have to travel over an hour to get to Costco. We live in the mountains! ...