Planet Fitness — Local services in University Place

The girl working today 8/3 at 5:30pm either needs a class in customer service or simply shouldn’t be put at the desk alone if she can’t handle multi tasking. There’s was maybe 15 people total in the whole entire gym, and nobody else at the desk when I signed in to tan. She asked me how much time, gave me a room number, I confirmed, went into the room and it did not start. There I was naked and already applied my lotion 10 mins wondering what’s going on - I called the front desk number not once but 4 times with no answer. Nor did she come knock and tell me what was wrong. I had to have my teenage son go to the front desk to awkwardly ask her why the booth isn’t starting. Just to be told it hadn’t been 24 hours since my last tan. Well, if she had actually assigned me a bed and looked at the screen she would have seen this and told me. I came out and saw her just on her phone at the counter and I asked why she wouldn’t call me or knock on the door or something - I was greeted with immediate attitude and was told she was helping someone else. Well reality is, if you helped someone first and didn’t actually give them the service you were supposed to - you should be asking them to hold a moment, not just leave me in there. And again, why you still didn’t come back to check and tell me? “I’m the only one here.” You knew I called and your not doing anything right now, why not call me back? Any effort would have been acceptable. Also, next time, ask your gym members to physically show you their eyewear - which didn’t happen with me, that’s a first at this location and I’m...

This is a Judgement Free Zone in the sense that if you're a hoodrat you'll have fun doing hoodrat things here.

A week ago, a guy shoulder-checked me out of the blue, unprovoked. I'd seen him earlier and he just looked angry, like he was mad at the world. So apparently I was in his way. Now, there's a saying... People who don't have sh- start sh-. I had about 20 years on this 🤡, a bad back, and a 401k and was not looking to go viral on TikTok for getting jumped in a Planet Fitness. So I didn't engage.

Soon after, I went to the front desk and asked if there was a manager. The two girls staffed there said there was none. So, I relayed my story and pointed him out to one of them. She seemed unsurprised. She was sympathetic and said she'd make a note in their system and let her manager know. I asked for someone to follow up with me. She said sure and asked for my name and number, which I gave.

Crickets. Nothing since.

Unfortunately, we live in a world where most businesses don't care until you publicly shame them, so here we are. It's sad to see this Planet Fitness is unwilling to secure its members the most basic respect and safety.

And no, PF, I'm not contacting anyone else regarding this. No less than 3 employees at your location know about this incident, including the 2 staff members on-duty who chose not to engage this individual. I've done my part. Do yours.

I'll update this review if I hear anything.

PS - I almost sprung for a Black Card and am...

It's a good thing that there's places like planet fitness in the world today at 50 years old and still feeling great I know the benefits of exercise likewise with the people who attend planet fitness very dear friend of mine once advised me to check out any of the workout centers really feel them out before I go forward with the membership. In fact he told me and it was some of the best advice he'd ever given that if I'm going to get a membership and pay the full price I had better try out the place he said this doesn't involve one or two visits I'm talking about two to three weeks cuz you never do know when you're going to be able to fit in a workout and you may go to work out and discover the crowd for the kids or the adults or the ladies and men or whoever is at the club fitness center is not someone you care to work out with or would be comfortable to work out with so he advised me to really ask ask anybody that is working there who will give out a test run or a free pass that you needed at least two to even five weeks to try out the workout center possibly visiting three to eight times because sometimes you may get there and discover you're not going to work out because of the crowd and this was some of the best advice he ever gave. Thumbs up and planet fitness and thumbs up...