Nari Sushi & Steak — Restaurant in Fircrest

Sushi was delicious for being a local & convenient location in Pierce county.

However, the Korean dumpling soup is not a Korean dumpling soup. It is a bland, flavorless soup with store bought also bland frozen gyoza in it instead of actual Korean dumplings. Flavors can be & are subjective. Nevertheless, if more than one person in your party agrees that there is no flavor in the soup, action is expected to be taken towards a solution that pleases both parties.

Coming from a restaurateur family background myself, I understand the expenses and struggles family owned local businesses face. I also understand it's nearly impossible to please everyone... It takes a unique level of professionalism & skill to artfully manage unsatisfied customers , find solutions, while securing a successful overall experience and guarenteeing their return. To include the advertising they will do to their friends & family.

None of that occurred during our experience. The waitress, called her older sister after we expressed we didn't like the unpleasant soup (as soon as we tasted it, we left it complete) Instead of being asked how our experience could be improved and taking our opinion & criticism as a constructive business owner and seeing it as an opportunity for possible improvement or could have just ignored it later after we left, instead she immediately demonstrated defensiveness and an unprofessional attitude. She was trying to actively invalidate our experience to tell us we were wrong and proceeded to elaborate on how "good" her soup is as she would know because she is from Korean origin. It felt as if she was trying to convince us into liking the soup after we had decided and expressed our dislike in the kindest most respectful way possible. We were not done with the remainder of our meal that we did enjoy. She set the tension for the remainder of our experience and made it very unpleasant.

We wanted to finish eating the food we did enjoy and leave as soon as possible as it was an uncomfortable experience. I was willing to pay for the soup even though it was unpleasant because I do understand it's still an expense and products being used by the restaurant owners. But, due to the nature of why we sent the soup back, we inquired about whether it was a restaurant requirement to pay it in full, have it removed from our bill or pay partially for it (to make both parties responsible). I expressed I respected whatever their decision would be as a small business owner.

Again, I was met with loudness, hostility, aggressiveness, defensiveness and anger. The same older sister tried debating me yet again as to why their soup is "so amazing". At this point, I just wanted an answer and to leave. She did all this to ultimately remove it from my bill. I paid and still left the waitress a solid tip because the waitress (little sister) wasn't to blame for the older sister's unacceptable and unprofessional behavior.

All this required a simple solution. Show up to the table, ask what was wrong, communicate as a manager my desire is to improve this experience and what would be an acceptable or desirable solution for you as the client. And make it happen. Also, at the table as the manager I would have said "don't worry about it, I'll have it removed from your bill" no questions asked. The restaurant business is a tough business if you can't accept criticism then you'll never improve your product and you decrease your clientele % and hurt your...

Portions are skimpy and over priced. I may not also be fluent in chinese but i know when i hear cursing customers because i know curse words in chinese. I mean who doesnt ask their friends that speak langiages how to say curse words? Well i do and ive heard them say things about customers that either order too much or too little. Ive seen them also reheat sushi rice in the microwave that they've pulled out from the fridge. This is a big hell no with the health department. I know because i was a sous chef at a far superior and authenic japanese restaurant. You can find that place at michaels plaza. 80% of their staff are true first generation japanese and exude the customer service that is lived in japan. Fish may be frozem but thats how it's really done. You know what else? The fish at my previous employer imported thier fish from tsukiji market. If you know your sushi then you know that fish from tsukiji market is the real deal. Im just saying this place isn't what it seems to be. I've heard wait staff their tell about how unfair and unethical they were treated. So i had to go there as a customer to see the ruse they displayed and if you pay attention closely you'll see through the veil. Save your money and head over to a far superior establishment. Hell I'll give you the name of said place. Miyabi Tacoma. There....

We had so much fun at dinner here. Arrived around 5:30pm on NYE, pretty slow night for them but everyone was upbeat and helpful. Menu had a lot of fun items I’ve never had before. I tried the Yuzu mule to drink (sweet but refreshing citrus non alcoholic drink with ginger beer) and the Nana roll for dinner (salmon with more salmon and fresh onions and jalapeños topping with spicy sauce), it was amazing. It was a big roll, my photo is only the leftovers. I like spicy and I love salmon so it was a perfect combination. My favorite part was my daughters bento box, the kids meal #1 with a generous portion of chicken Katsu with rice and a ton of small sides:fries, broccoli,carrots, ranch, a juice box and an ice cream dessert. We started planning our next daddy/daughter and son dates here because I can see my 10 year old enjoying the bento box just as much as my 1 year old did. They had two ther kids food options I think mini hotdogs and gyoza too. Huge bonus is that Nari Sushi is in the same parking lot as Skateworld skating rink and the Curious Bear toy store so it will be a one stop outing for them. Thanks for the awesome dinner! We...