Argo & Lehne Jewelers — Local services in Upper Arlington

I am extremely dissatisfied by the experience and service I had at Argo and Lehne. My fiancé's engagement ring was supposed to be upsized and appraised. However, everything that could go wrong did, and the way they handled the situation was unacceptable.

Firstly, let me start off with the fact that the engagement ring was my fiancé's grandmothers, passed down to her. The stated timeline for the ring resizing was thrown out the window. I had to endure a wait that stretched well beyond what was initially communicated (from the time the ring was brought in to picked up, 6 weeks). This level of disregard for a customer's time is unacceptable.

To make matters worse, not only did they fail to resize the ring as requested, but they actually DOWNsized it! I cannot fathom how a jewelry store could make such a mistake with such a significant piece of jewelry. It genuinely felt as if they had no regard to attention to detail or competency.

What truly shocked me was the owner's complete absence from the situation. Even though he was undoubtedly aware of the mishap, he never bothered to come out from the back to address the issue or offer an apology. This shows a stunning lack of accountability and a disregard for customer satisfaction.

While an employee did provide a refund for the resizing, they conveniently ignored the fact that I had paid for an appraisal as well. We were left with a resized ring that wasn't even the right size and an incomplete refund. They refused to give us a full refund because “I could not prove that anything was wrong with the appraisal” even though the incorrect sizing was on the appraisal. You would think that a high-end jewelry store would issue a full refund simply due to this horrible experience. This says a lot about the customer service.

Argo and Lehne’s incompetence, lack of communication, and failure to take responsibility for their mistakes have left my fiancé and I extremely upset. At the end of the day, she has not been able to wear her family heirloom engagement ring for 9 weeks now. I would strongly caution anyone against ever stepping foot into this establishment. It's clear that they prioritize their own convenience over the well-being of...

Comfortable, kind, honest, Knowledgeable and efficient are just a few words I would use to describe my experience at Argo & Leone. First person to greet my future sister in-law and myself shopping for my fiancés engagement ring was an older gentleman name Bob. The amount of knowledge of diamonds this man gave us in the span of 2 hours would have taken me at least 12 to figure out on my own. He explained while showing examples of the different clarities than can very in the grades and well as which qualities are more important when looking for certain types of jewelry and much more. He helped us build the perfect ring for my fiancé. Turns out Bob last name is Argo. One of the owners of the company which he never mentioned. He lead us to believe that he was an employee and not an employee and to me speaks highly of leadership and integrity of a business and community. He never made our experience and him or the diamond, just about the information we need to make our decision. Once we left with the information Rachel followed up with us with the desired diamonds in our price range that we were looking for. (Side note: I was very picky and choosy as well as a little lazy in getting back with rachel but she was very patient and understanding.) From there is was a smooth process to get it personalized and pick it up with a short window before my proposal. One of the best experiences I’ve ever had in any store and I’ll be sure to recommend to everyone looking to buy their jewelry. Thank you again to Argo and Lehne for helping me pick out the...

Very poor customer service. I took my damaged ring to them a few days after Christmas to be reset. I received a proposal for the work and was told it may take a couple of weeks because of the Christmas holidays etc. Fine, no problem. I had not heard from them at all and finally in mid February I called about my ring. I was told the name of the person who had seen me in December, but was told I could not speak with him as he was with a customer. I asked that he please return my call. Two hours later I called again, having received no return call. I did talk to the man who had seen and taken my ring and he gave me a story about the ring needing more repair than he had quoted (I don't see how that is possible) and that the repair was held up because of that. He explained that I would be getting far more service on the ring than he had quoted, but that it would be at "no charge" since my ring had somehow "fallen through the cracks"; his excuse for not contacting me in almost two months. since then I have sent two emails, both of which have gone unanswered. I intend to go to the store to find out what has happened to my ring.

I just heard from Argo & Lehne and I can pick my ring up today. I have calmed down a bit and will give them the benefit of a doubt. Thank you, Robt. Argo. You...