Ann Taylor — Local services in Upper Merion Township

Deducting two stars based on how the fitting room lady treated me during my visit around 1 pm on Sunday, 4/6/2025. She had blonde/gray hair and wore glasses. She basically ignored me the whole time I was there. Was very friendly with other customers but was a total snob to me. She made me feel so uncomfortable, to the point that I felt uneasy going back in to try on different sizes. Horrible customer service on her part. The employee who rang me out (I think she is a manager) was very warm, helpful, and welcoming. Thank goodness I ended my shopping experience at Ann Taylor KOP on a...

They’ll order the size you’re looking for and it’ll take 5 business days and cost you $15 dollars. Many items on the hangers look wrinkled and worn. Some are missing the tags to tell you what the style is. No one helped helped me while in the dressing room or offered to take the $400 worth of merchandise into the room and just watched me struggle as they hung out. Most dressing rooms don’t close without leaving a foot wide gap, so I had to keep trying to move a heavy curtain which ultimately hurt my back and ruined my day. Had to go to Ardmore to find the pants I was...

This place is awful. I am an avid Ann Taylor shopper and wear their clothes daily. I don’t usually shop at this store but was in the area yesterday. They are so snobby in there... it’s ANN TAYLOR people. Not ONE person asked if they could help me and I was in there for an hour. They act like they’re too good to help anyone. My sons came in while I was in the fitting room and they followed them around the store like they were going to steal something. The people who work here need to be brought down a notch. Last time...