Williams-Sonoma — Local services in Upper Merion Township

Until management changes, I don’t think I’ll ever shop here again. I was unsatisfied with a purchase and returned it within the 30 days per company policy. I had spoke with Customer Service for the company over the phone and was told an exchange for a different brand or return would be honored. I was given the 9th degree. Had the employees test the machine in front of me then had the manager Dee Dee chastise me on how “it’s a very nice machine” and how it’s “very sensitive” as if I’ve never owned anything nice in my entire life.

Ever get so turned off and treated in a way where you feel so othered that you’d do anything for the interaction to end? Well I just nodded my head and took an exchange for the same item because i didn’t have the energy or time to give people who are clearly so unversed in providing good customer service. I was so upset by the way I was treated I did a blind return with the assistance of Williams-Sonomas online customer service.

The customer service for a normal purchase has always been iffy here, but I will definitely not be returning and making all my purchases online moving forward. I’m guessing to be treated well there is a certain demographic you have to fit… I’ll make sure I get a blow-out and have my Sunday best on if I ever decide to enter this store ever again. We all know that shouldn’t...

This store needs a lesson in customer service. They are unbelievably inflexible on returns, hiding behind their “policy from corporate” and shame on corporate for lacking the initiative to empower employees to do what is right for the customer. We could not remember what card our transaction was on and the ones we tried were not working. Despite another employee relaying to the manager that they remembered ringing us up for it when we originally purchased the items, they said the best they could do is an exchange on the spot. They refused to issue store credit for future use even though I let them know that shopping right now was not feasible with a 6 month old puppy in the car. Luckily my husband found the correct card so we were able to get a full refund and leave, but this is the most frustrating experience I have had shopping in years. The staff could not even perform a basic customer service gesture and turned what should have been a quick return into an unnecessary lost customer. Will not be returning to this location or to Williams Sonoma...

Only reason it’s getting 2 stars is because I love Williams Sonoma outside of my past experience. This review specifically pertains to the KoP location. Purchased a coffee machine as an upgrade to our old one. Was not happy with it. Just wasn’t what we were expecting. Decided to stick with our old machine. The return policy clearly states if you’re unhappy with a purchase for any reason just bring it back. Packed everything up and when I attempted to return, was denied due to it being used and they “no longer do buy to try”. We weren’t buying to try. We were buying to keep but were unhappy with it. Called customer service and they happily took it back and were also confused why the store would accept return. Cost me money to properly package up and ship back as well. Maybe the store employees can reread the...