Thornton & Sons Jewelers — Local services in Vacaville

I went in to Thornton and sons to look at getting an engagement ring for my GF. I went with my best friend right after we left them gym. Not only was our salesperson “Anna” ,or should I say lack of salesperson, very judgemental after not being able to find the perfect ring I thought my Gf would love she then walked me to the clearance section. All I felt the whole time while in the store was the feeling of being judge just because my appearance. All I wanted was to see if I could find that “one” ring she would love. I would have loved to purchase a ring to purpose but her unprofessionalism was an instant mood kill to what is supposed to be a special moment. If my sales person wasn’t so judgemental maybe I would have told her I just sold both of my homes and had well over 50k to buy the ring and would have told her I am a finance manager and make over 10k a month. I would never recommend this store to anyone looking to have that special moment of finding the...

Very professional and excellent customer service. Rebecca was very helpful the moment I walked in the door. I told her I was looking to add bands to my existing wedding ring and she showed me different combinations until I was pleased with one. She was upfront about the price, and it was the same when I picked up the ring. I asked her about the time frame: 7-10 days to resize my ring (took 4!), then 5-6 weeks to special order my band. They resized, got the bands, and welded them to my wedding ring in 2 1/2 weeks. They called me twice during the process to keep me updated. I highly...

This place is the greatest, they are always ready to help. So far we have cut off a gold bracelet (the cut is smooth and the bracelet still beautiful) they were careful not to cut the engraving on the inside. My wife's wedding set expanded and it looks like new. They just replaced the loop on a pendant my Mother in law gave to my Daughter 20+ years ago, it looks better than new and saved...