AT&T Store — Local services in Valparaiso

UPDATE: I didn't manage to get over to the Michigan City store so ended up going to the Portage store on the date previously specified earlier by the Valparaiso store. Bear in mind I was told both of the local stores were owned by the same franchisee. Well, the Portage rep informed me that they cannot/won't process my account request in any circumstance and that the Valparaiso representative gave me incorrect information. The bottom line is to avoid the franchise stores if you need an account change like mine. AT&T is not clear on this on their website.

Previous: Apparently ATT has franchise (Valparaiso) and corporate owned stores which I was informed of after I went to this location to convert my existing ATT plan to an ATT prepaid plan. The ATT website only advised to go to an ATT store and showed Valparaiso as an option. The person who assisted me said because they are a franchise, I had to return on a specific date in order for this store to execute the conversion else I would need to travel to Michigan City where the nearest corporate store exists. I was told if I came to their store a day later than the specified date that they again could not assist. Finally, while it seemed her hands were possibly tied, the person who assisted me didn't show much concern for not being able to help and for ATT's ridiculous limitation that in my opinion is designed to complicate a conversion and extend the customers more...

I think that people can make mistakes and people can unknowingly deliver poor customer service while traveling I arrived at the store this morning so that I could get a replacement AT&T phone when I went into the store I asked is this a corporate store the gentleman with black hair with a white patch in his hair said yes then I ask okay where are the phones I can buy outright he had no idea I went over to the wall that had the phones I said okay I'd like to buy a phone oh I'm sorry sir we don't sell phones here you have to go to Target or Best Buy and then bring your phone to hear after you purchase it from Target or Best Buy I looked questioning at the Mann and I said this is a corporate store he said yes this is a corporate store I said a corporate store I can purchase phones from or get a plan from he said we're Prime Communications blah blah we are the corporate AT&T store again there's nothing worse than being dishonest there are corporate AT&T stores and they're authorized retailers I pointed out that his shirt said authorized retailer he goes well where a corporate store again Shameless don't go to this AT&T authorized retailer they don't have a phone selection they can't sell you a phone and apparently they can only activate service along with...

I would like to give my review from Nicole at AT&T!!!! I had Verizon phones 18 years lost phone service for 22 days finally I was told try At&T!! So I met this lady Nicole who said come on I’ll take care of you!! So she promptly got on the phone and went to business!! Couple hours later I had a working phone same phone also untill mt new phones and watches came in and when they did came back few minutes and everything was done except one problem where a lady with no caller id kept trying to sell me all kinds of stuff and a I phone 15 pro!! Ended up now I have a new phone new phone for my daughter and I can keep an eye on her and it’s saved me a lot of time. Headaches and money!!! I have no idea what I would have done without her patience and perseverance !!! I am now an extremely happy and faithful AT&T. Isomer now thanks to her amazing people skills and knowledge! Thank her for me please and everyone who was so great especially the manager Nicole at the Valpo Laporte store god bless her for making my life simple!!! Thanks again sincerely a very happy...