Arroyo's Fine Jewelers — Local services in Ventura

I brought a ring here to be resized (one size down). I have the exact same ring already, but my husband got me a second one in the wrong size. When I picked up my ring after resizing, I was shocked—it was bent, uneven, and not even round. On top of that, the size was wrong.

I wanted to go back and ask for a refund, but my husband convinced me to give them another chance. I specifically asked the jeweler if he was capable of making the ring even, and I showed him my other identical ring as a reference. He said yes and took my second ring to use as an example.

Looking back, I have no idea why I gave him a second chance. If he thought the first job was acceptable, that should have been a red flag. After the redo, the ring was slightly more even, but it was still misshapen. On top of that, it became significantly thinner—even though it was resized down, not up. It’s now much thinner than its twin, which makes me wonder where the gold went and if the diamonds are still real.

I plan to take both rings to another jeweler to weigh them and verify the stones.

I will never return to this place and do not recommend...

I hate to say I do not trust this owner/guy. I took in a beautiful wedding ring for simple repair/remove comfort beads and a polish. I told him I would wait. But He said come back in a hour. He called me thirty minutes later and said it was done. I got the ring back damaged and tampered with. The center diamond loose, the center of the channel that holds nine small princess cut diamonds on the sides was marred from what looks like a tiny punch. Three of the center princess cut diamonds in the channel look nothing like the other six diamonds. Underneath the channel has a piece of gold mount missing. I was in shock. I asked for his business license number and he kicked me out of the store. Small claims court next. He has surveillance cameras in there. He could of showed me his camera recording of his work...

All the people at Arroyo"s Fine Jewelers are always helpful, kind and courteous. willing to make it easier to purchase the jewelry you like. Excellent quality at great prices. he does it all. buys gold, sizing at a great price, and they are just overall GREAT. My whole family goes to Arroyo's Fine Jewelry. Even the ones that live out of town wait to make a trip to Ventura for all of their jewelry needs. I love this...