Ross Dress for Less — Local services in Victorville

FERNANDA WAS THE ALLEGED SUPERVISOR. I WAS IN CASHIER NO. 5 and i handed the stuff i bought to the cashier. these are bottles that are fragile..thenolive oils, i had like 9 of them..the cashier stock it in a bag and handed it to me. nothing to protect the bottles from breaking and the bag was ripped already. HERE IS YOUR FIRST BAG. I asked, are you not going to wrap it please so it does not get broken, rolled her eyes and stated. WELL, YOU DID NOT ASKED ME. She pulled it and you can see how she started to wrap it by two's, like there is no care at all..she continue to placed it in a broken bag. I held the bag and ask her if I can hell and pointed out the bag is ripped..I had spent my time shopping which i wanted to ge those including the shorts and shorts..but because if the cashier's attitude..who does not care what will happen to the items, I WILL NEVER ENTER YOUR STORE EVER AGAIN AND ENSURE ALL MY STAFF 157 employees will be made aware of this incident..YOU WILL LOST CUSTOMERS IF YOUR FROBT LINE DOES NOT KNOW HOW TO CARE FOR THE CUSTOMER. Your supervisor, FERNANDA, stated that the customer has to ask, because their obligation is to bag the items onoy and i guess without regard if the items will be damaged afterwards. THIS IS A FRUSTRATING DAY FOR A CUSTOMER LIKE ME..I HAVE GOOD EXPERIENCES BEFORE even the candles..the cashier will ensure it is protected properly..THE THING THAT IRRITATES THE CUSTOMER IS THE ANSWER..FERNANDA...

I was in this particular Ross Store on bear valley and appetite Rd in Victorville. Simply to get a bag and a pair of socks, and YES, The color of My SKIN IS BLACK..So, As I'm picking out a bag, I noticed a Hispanic woman in her Lost Prevention uniform staring at me. I continue to mind my business and keep shopping. As I walk over to the socks I noticed the lady following me so once again I continue to shop. All of a sudden the wonan starts looking at the socks with me, as if she was going to buy some..So I grab a pair and start walking to the front. As I looked back, she is calling someone on her walkie talkie. I felt like I had to go directly to the manager of Lost prevention and the manager of the company to proove I wasn't STEALING anything. I've Never witnessed DISCRIMINATION in this form in my life. Just because THE COLOR OF MY SKIN. I was instantly followed and discriminated against as soon as i walked in that store.. I wasn't doing anything to even be suspicious of. So I'm calling corporate and I will make a complaint and I will NEVER SHOP AT ROSS...

This is the best Ross in the state of California! Great customer service! @Evelyn stanislaus pretty sure you're exaggerating. You probably shop there all the time, line was too long, and you threw a tantrum. Or you were most likely in a rush and felt that the store should cater to you. It's not their fault youre late to begin with. The employees will have a job well long after you stop shopping there. For you to even throw in that you're the reason they have jobs shows that you had ill intentions to begin with. It's not a babysitting job either. You're a grown woman who should understand that. Just because they have a uniform on, doesn't mean you should treat them any less than someone without one. Think about this next time you're shopping because acting like a baby isn't acceptable in...