Walgreens — Local services in Walker

I hate to give any place a single star and I was willing to look past all the other minor issues but there is a major problem that happened here that could have cost me my life. This is a long post but I think it's necessary to explain exactly what happened.

I was having an acute episode of anxiety and depression to the extent that I was sobbing on the shower floor with cold water hitting me for half an hour because I couldn't be bothered to turn it off when it stopped being warm. I later broke down crying on my kitchen floor unable to pull myself together, in the same fashion. I have never been at such a low point, ever, in my life.

I had gone to urgent care after being urged to by my therapist, and then to my doctor the day after because urgent care's prescription of hydroxyzine couldn't even touch the anxiety. My doctor prescribed me Xanax which I have taken before for dental visits, because I know it works at least okay for me.

So the problem: Walgreens gave me 4 .5mg doses. My doctor had ordered FIFTEEN .5mg doses intended to get me through to the next appointment. I did not know this until I showed up at my next appointment with her and I happened to bring my remaining 2 pills, intending to show her that I was trying very hard to make them last and not abuse them. When she found out what happened she was flabbergasted.

I am lucky that I had other resources (cannabis and the ability to call an on-call doctor and ask for advice) but for a person in crisis without those resources this could have resulted in suicide.

Shame on whoever made the mistake. I am absolutely baffled that this happened. Thank God I brought those two pills with me to my appointment because my doctor and I would have never realized the mistake and I could have very well gone off the deep end without stabilizing medication; she redid the prescription and I actually have what I need now.

Also, those of you who have dealt with benzos or other drugs that are commonly abused know the risk of being labelled a drug seeker by your doctor. If I had not brought that pill bottle with me and had asked my doctor for more Xanax, I very well could have had that put into my medical records, because of this pharmacy's gross, negligent error.

Lesser problems I have experienced prior to this include: getting seemingly endless phone calls about insurance "issues" that they then had no idea about when I came in to deal with them; having to wait over an hour for a prescription after checking in three times; and basically mediocre service in general where I never know whether an educated pharmacist will be available to thoroughly go over side effects etc. I am one of those annoying people who researches all of my medications myself anyway so that's not a big deal but good luck to anyone who doesn't do that...

I can only hope other pharmacies around me are better and I'm going to ask my doctor to tell me exactly how much they are prescribing to me, every time, so I can make sure this doesn't happen ever again, but I should not have to do that especially not when I am in acute...

Called to see if my prescription that I have been getting filled every four weeks for ten years was ready this afternoon, She said yes. I stopped after a long days work abd she said it was out of stock. I have to take every day. I asked why they did not call me. She said she just got there so how would she know. I asked what store I could get it at. She said she had no idea. I asked when they were getting it in abd she said in a few days.

When I got home I called the pharnacist to get this resolved. After being on hold for 15 minutes she said she was aware of my dissatisfaction so she cancelled the order, to call the doctor and get a new prescription. Between that busy office and insurance that will yake a week.

I lost my temper and pointed out that my eife and I had been shoppng there for 26 years and spent over $100,000,00 dollars. She said it was her first day and would not know that. I told her if she did help resolve this problem by transferring the script to Plainfield, which I had done before, (they have thee things called computers that track everything I buy, so they knew I was coming in and should have ordered some. I don't think I am the only one with high blood pressue in Comstock Park), I said I would no longer shop there. She actually said, "OK, I don't...

My experience with this pharmacies was not a good one I called them this morning asking to fill a medication that my Meijer pharmacy on Plainfield was out of. After asking did they have the medication the farmers came back and said yes at Walgreens we do have it and I asked her could she feel it before 12:00 she took down my own name my address and my phone number and Myers pharmacy number on Plainfield and said I'll call and get the prescription well I called back to Walgreens and I got the automated machine and it indicated to me that the prescription was having problems because of my insurance well I'm on Medicare and Meyers has been feeling my prescriptions and years earlier I was using a Walgreens for my medication and I've been on Medicare ever since 2002 so I never did hear from this Walgreens on Comstock Park until I call about 4:20 this afternoon have to talking to someone in pharmacy or the store she indicates me that my insurance had problems and I knew that was not true and I said to her are you trying to deny me service and she kept telling me that there was a problem with Medicare and I know there is no problem with Medicare so as African-American I would never do any business with that...