Brielle Furniture Interiors — Local services in Wall Township

We selected a sofa at Brielle furniture knowing it would take a while to come in. Although I had absolutely no correspondence from the sales person we purchased the sofa from, Melissa in customer was very responsive as we waited for the sofa to arrive. We live in a 100+ year old home and even though the sofa came in on time, it would not fit through the door of our old home. . Brielle furniture came back twice trying to get the sofa in our home but no luck. The delivery teams did their very best trying to get the sofa through the door. :-( When we knew the sofa was not going to make it through the door....Bob the General manager offered us the opportunity to reselect a sofa with a smaller foot print or he said they had someone who could deconstruct the sofa at their warehouse and then reconstruct the sofa in our home. We chose option 'B' after Bob helped us look at several other sofa options, we just really loved the initial sofa we selected . Bob assured us the process of deconstructing and rebuilding a sofa had been done successfully many times before. The team they sent for this project did a very good job. The sofa is now in our home . I would like to give a special thanks to Bob whose calm and understanding personality made this experience a very good one. Although there were additional costs we incurred to get the sofa in the home due to an outside contractor doing the re-build of the sofa, Brielle furniture shared the expense with us. Bob followed up with calls to us after each attempted delivery. I have worked in the furniture business for a long time and this type of customer service is extremely difficult to find in this day and age. Bob knows all of his furniture lines and knows how to solve problems with care and kindness. Thank you to all that helped us get our sofa in our home and thanks again to Bob. Brielle furniture has a great General manager in their...

Update: slipcovers for my three piece large U shaped sectional was ordered but does not fit . Waited 3 months and now in limbo . Replacement slipcovers cost $4,400: TES those numbers are correct , and paid an addition 1,900 for four replacement cushions . So now set is a visual disaster . “ Ed” does call abd update me in the stagnant status of my situation. We will have to decide if a return is possible as cannot live like this as this set is what is directly faces the front door as you walk into house . We will try to get material have custom covers all made .

Big fail with my VERY EXPENSIVE upholstery purchase. Ordered new covers for my Rowe three piece sectional and paid 2,000 down payment waited several months and in paid in full in May only to receive covers that did not fit. I am still waiting for replacements. Lots of money in limbo. Will also note that the covers I received were each in individual bags and the chemical smell was overwhelming. They have been folded in one room and they still smell months later . The Brielle Furniture salesperson contacts husband with periodic updates. Dates continue to be pushed forward.

Update: took a VERY LONG TIME, but I now have the slipcovers . Worker came and out to put them on, one still did not fit and had to be reordered. I had to WAIT several months and guy came back and put the slipcover on and it fit with some imperfections in corners and length, but it is the best it will be. Overall disappointed that initially store said definitely will fit your sectional. At the price point we were paying, $2,000we expected a perfect fit; what we got was a 85% correct fit. Would never do this again. Would rather get a specialty seamstress to measure and get custom covers that...

Brielle Furniture was top notch in all aspects. To start, we worked with Grace, the woman knows her stuff. She was so helpful, patient, kind and excited to help us. Brielle furniture allows you to make custom furniture fit to your lifestyle and your space. We were able to pick the fabric of the couch, down to each and every pillow fabric.

Delivery was excellent. The gentlemen who delivered the furniture knew their stuff as well. They already had pieces of cloth on the bottoms of the couch so it did not scratch the floors. They were efficient and helped set up payment immediately afterward. They were amazing!

The couch once received was also to die for, amazing quality, everything we could've imagined and more. Which can be difficult when actually picking your own fabrics. Thank you Grace for leading us in the right direction!

We also ordered this couch during a time where everything is much more delayed. We received the couch in the time they estimated and they even called us with updates every few months.

If you're looking for a professional, reliable place to purchase furniture, go to Brielle Furniture. Worth every penny!! Thank you Grace, thank you delivery team, and every associate we've worked with at Brielle Furniture. We will be...