Les Schwab Tire Center — Local services in Warrenton

I'm really unhappy about my visit and will be contacting them after the holiday. I'm a previous customer who wanted to return and replace my tires. Calling them before I came in, they had trouble finding my info by my name or phone number, however when they searched by plate number they found info that matched what I had previously said. Over the phone I was told that the store had my tires for approx. $75. I thanked them for the info and told them I would stop in. When I stopped i came up to the two available workers, a man and woman, and started to talk to the man about getting new tires. Talking to me wasn't important, and so as I was talking he decided to pass me off to his female coworker. She seemed very reluctant to deal with me, and I had to start over explaining that I would like new tires, and no I dont remember the size. She couldn't find me in the system until she went out to look at my plates. I then said I wanted the same 2 tire i got before that the man on the phone set aside for us, she said ok, and that it would be a 2 hour wait before they even look at my car. I sat down and realized I hadn't verified the price, so I walked up to the counter and waited for her to finish chatting with someone sitting at the desk. When she came to bvb see what I wanted I asked about the price, she then told me it was approx $90 per tire and with service charge it would come to $219. This can as a shock. I said I needed to make a call and she told me to take my time because I've got 2 hours. After doing some new math I came to the conclusion that I couldn't get new tires and had to withdraw from the que, And leave the store. Her response to my inquiry about why I was told two different prices and he reply was "it's been two years, prices go up". I ended up apologizing for taking up their time. Now it's a day later and I'm looking online and there they are, the $75 tires I wanted all along. So now I'm really upset. I was never given any information or option in the in person process of getting new tires, and i was treated like a hassle instead of a customer. I fully accept that i am not adept when it comes to cars, but I shouldn't have to know every single detail about my car to come to a place that prides itself in the customer...

WORST CUSTOMER SERVICE - PERIOD! My husband and I arrived at The Warrenton Les Schwab at around 9:30am on Saturday 03/30/24to have a slow leak in one of our tires fixed. Upon arrival the female receptionist took my husband’s info, contact number, car info & advised him that there were three other cars ahead of us but that things were moving fast so it shouldn’t take long. As we approached about 11am I walked to the counter to ask the status on our vehicle & where we were in the line up. Receptionist advised that we were next so to stay right here. About 2 mins later she called out John (my husbands name) he walked up to the counter only to find out that it was the wrong John. So apparently she didn’t even realize that there was another John in the building. She preceded to call the other John’s name once & moved on. I asked my husband if we should find lunch since this was taking a while. Mind you tons of cars went ahead of ours. After lunch we headed back to Les Schwab and at this time it’s approximately 12:30. Since Our car never moved tire never got fixed & no one bothered to even reach out or update us on a timeframe we chose to leave & go elsewhere. Honestly a waste of our day. Receptionist obviously knew this wasn’t going to be a quick turnaround time but yet she lied about things moving fast & we in turn wasted 3 hours of our day. Now fast forward at about 3:20pm we get a call from Les Schwab. Really nearly 6 hours later they expected us to be there waiting. WHAT A JOKE! As business owners we would never treat our customers this way, if this is the case we wouldn’t have a thriving business. We heard from others how the customer service is terrible & the quality of work at Les Schwab has gone downhill. Now we know why. It’s sad to say that when we purchase the 4 new tires for our suv in the fall we WILL NOT be giving our business to this company. Thank you Les Schwab for giving us a reason to take our...

Traveling from Long Beach to Portland and stopped in due to a little play in a couple wheels on my dual axle travel trailer. I just needed the wheel and hub removed, throw a little grease in there and tighten the bearing nut and replace the hub and tire. Would take me about 30 minutes with an air gun, sledge hammer, and crescent wrench. McCall Les Schwab Tire Center in Warrenton said they could not help me for three days! They said it was a several hour job which is not even close but ok, it's clear you dont want my business. I asked to buy some grease so I could go across the street and do it myself and they said no! I've been going to Les Schwab for 30 years... no Les, no more! Leave me stranded, I'll take my business elsewhere... FOREVER!!! I'm just like... WOW!!! Unbelievable! Les is barely in the ground and rolling over I'm sure! RIP old friend! UPDATE Thanks for the reply Nate. But you would not even sell me a little grease to do it myself and assume the risk. Fact is your business did not show any concern for a stranded traveler, offered no help or suggestions. Just NO. Even after I came back in visibly distraught about my predicament with my wife and dog being stranded. I've replaced several bearings on countless trailers and vehicles as my best friend owns an auto shop. After walking all over warrenton and finally landing at Auto Zone just before they closed, I bought a jack and grease and fixed it myself. Took me about a half an hour, all bearings looked great as I expected. They had just wore in and required about a quarter turn on the castle nut to remove the slight play. I finally got home to Vancouver, WA about midnight with NO HELP...