Ocean Crest Chevrolet GMC — Local services in Warrenton

Our dealings with Ocean Crest Motors have been good until I received a call a couple for weeks ago. We were told our 2020 Buick Encore GX was ‘worth as much as we paid for it” on a trade in for a new 2023 vehicle. We drove the two hours to see what they had to say. We were shown two cars, a 2023 Chevrolet Trailblazer and a 2023 Buick Encore ST. The deal on the Chevrolet didn’t make sense to us and we really didn’t like it as well as we liked our, first 2017 Encore or the 2020 Encore GX with under 28,000 miles.

We were told our 2020 Encore was valued at $17,000 as a trade-in but they would give us $19,000. When we clarified we were interested in the Encore and not the Trailblazer they said the trade in would be $25,000 instead of the $19,000 they offered at first. They also said they would “slide” the extended warranty we had on the 2020 Encore “over” to the 2023 and would provide us with a protective coating (which we had on the 2020).

We agreed. Paper work was done in another office and we were not shown anything but hustled into a different office where the young lady said “this is all the agreement you made with” Josh and the sales manager. She started whipping forms out of the printer and jamming them in front of us so fast we were not given time to read anything. The phrase that was used was “this is the contract you just agreed to”.

This is the third car we purchased from Ocean Crest Motors and we felt we had developed a rapport. They had been honest and up front with all of our dealings to date so we trusted them to be just as honest with us for this transaction.

When we got home we reviewed the paper work; the extended warranty had not been ‘rolled over’ but a $4,000 charge had been added for the new extended warranty; and a form that said there would be no cooling-off period was not presented to us for signature; and when we got home with the papers they handed us were NOT copies of the forms we had signed. To date we have NO copies of the actual forms we signed other than the Motor Vehicle Purchase Agreement. To date, we DO NOT HAVE COPIES OF THE ACTUAL DOCUMENTS WE SIGNED on January 25!

With the history we felt we had established with Ocean Crest Motors we are very disappointed with the way we were treated. Four days before our adventure, we had an oil change and air rotation that was very expensive at $317. They asked if they could change the engine air filter, which we approved; when we got the bill they had also changed the cabin air filter which was $64.90 with labor at $67.50 which we had not approved. The cabin filter from GM Parts is about $37 and less from an auto parts store and should take about 5 minutes to install.

BEWARE OF OCEAN CREST MOTORS!

I will be taking my new car to Portland for service...

My boyfriend and I have taken our vehicles there for about 6 years and the service has been getting more problematic each year. While some front end employees are very nice, others are very rude (especially the guy with the big beard and big gut, sorry but I don’t know his name). He’s rude on the phone and in person. He doesn’t listen closely to what you say, as if it’s a bother for him to listen to details. You can actually see and hear him hem & haw and roll his eyes and sigh when you talk to him in person about why you brought your car in. He acts like it's killing him to listen to you for more than 30 seconds. At first I thought it was just me (a woman). But he does this with men too. He's clearly not happy about doing his job - which isn't much more than answering phones and writing up job orders and invoices.

But that's not the worst of it. I've noticed they charge two to three times what others do for many parts. I’ve also caught them in a lie more than once, about the availability and cost of parts. For example they said it would take 2 weeks to get a part I once needed, because "no one in town" had it. The next day I found the part a block away at an auto parts store. It’s a part the store always has on hand and I asked the worker at that auto parts store if Ocean Crest called them to see if they had the part, and I was told no. This store is a few hundred yards away but Ocean Crest claimed "no one in town" had the part and it would take 2 weeks and the price is three times what I could buy it for retail in town. That’s not the first lie I caught them in, just the most recent.

After being ripped off and lied to a few times I started asking around and found many parts suppliers and others in the industry near by say the same thing about Ocean Crest – they say they’re rude, they’re con men, they “play games” and they are liars. Now that I've opened my eyes and ears I'm hearing a lot of others complain about the same problems I had - lies, over charging, and rudeness.

Lums and KIA will get our business...

james and Jason and lance helped me get into my 1st and 2nd car and totally took advantage of me as a first time buyer and wrote off a fake gap contract and miss told me information on it. and lied about when my jeep was in a crash and said i called because people were ripping parts out of my car and then sold me a caddalic sts with a cylinder miss fire. Don’t take your kids here they will approve anybody i didn’t even have a license when i got my 1st car. and my bank had a gap contract signed by me but they never gave me gap insurance and to top it off the manager is a jason is a coke head and will screw you over in the long run only seen bad reviews if you live in CLATSUP COUNTY i would STAY THE HELL away. many body shops were very disappointed in them i took my caddlic to many shops pericos seaside muffler docs auto and perico even called ocean creast to tell them how foul it was and how bad they screwed me over i should of took em to court for a fraudulently induced contract and that would of costed money and i cant do that to hard working people just a very shady dealership and id advise you to go anywhere else like lums, ford, kia they have all gave me good experiences and are good people unlike ocean creast you see the same cars on there lot for a reason beacuse they need new management and are foul when it comes to selling to a first time buyer i hope nobody’s kid or themselves gets got like i did by ocean creast. and not to mention the axles/suspension my wrangler the sold me was old after market and shot they tow truck guy said that the jeep should of never been sold like this and it’s sad to see someone screw over young man like that beacuse they were so old and rusted and the 2nd day after the caddalic i had a check engine told jason the code they wouldn’t help me unless i payed the caddy off they just wanted there money even their body shop that had my jeep said they wouldn’t release it to me unless insurance was gonna fix it beacuse he wouldn’t make his money...