Toy Barn — Local services in Washington Township

I bought a lambo from toy barn about 2 years ago, this review is prob way overdue. Despite not having a smooth transaction, I would still recommend this dealership as I share my story. I had my share of experiences dealing with exotic and supercar dealers over the years, anywhere from borderline criminal to decent and good dealers. I was eyeing a car they have for quite a while, i believe it was about 8 months that I waited. I didnt buy because it was priced high (at the peak of covid), and over the course of 8 months the price was slowly reduced. I checked in a few times a month to offer a price that i would pay for, and that lasted quite a white. When eventually they became motivated to sell and the price got close to my offers, I started working with one the sales Jeff and the sales manager on the pricing. Once a price is agreed, I requested some services to be done on their expense, and I want proof of pics that it's being done. They have an in-house service department so that was something they can accommodate, and the sales sent me pictures and kept me up to date on the progress. I also asked a lot of questions about the car and go through the cosmetics of it on video, since I am skipping a PPI (due to their transparency and the pics etc.) and not going to see it in person. While everything was in motion, and Jeff was responsive to my texts and calls, but it seemed to drag a bit longer than I like. Often times I would wonder where is the car and Jeff would say he was away on games or events etc. Fast forward to delivery day, I checked out the car thoroughly inside out, all accessories and parts that were promised were delivered (nothing's stolen like my past purchases) and the car is clean (as it should be being a newer low mileage model). However, after I detailed the car over and checked it, I found the car only has front end PPF instead of a full body PPF as advertised. On the video when I went through the car together with Jeff, he did point out there were films on the whole body. So my heart skipped a beat thinking this is again one of those scammy dealers. I called up Jeff who immediately responded and assured me that he will take care of it, that perhaps it was removed for some reason while they remove the windshield film etc. which sounded rather strange, but I didnt mind as long as they are owning up to it. In the following weeks, I reached out to various installers locally for quotes and sent it to Jeff, who then took some time to confirm but eventually, he used the dealer credit card to pay my installer directly (5k from what I recall). So in that regard I was pretty happy, as they made me whole even after the purchase. In the meantime, I have been asking for service receipts of the services done as part of the agreement, but Jeff always pushed it off. Eventually, I tried contacting the service manager directly, and received the paperwork from him after a couple of months that the car landed. I found on the service paperwork that a transmission service was not done, while the others were performed. But since they took care of the ppf issue, I just let it go and send the car out to get the transmission service done on my own. The drama didnt end there, as my mechanic found some leaks underneath when they serviced the transmission, and that totally freaked me out. I then reached out to the dealership again to ask why was the services skipped and if they service it previously, why was I not informed of the leak etc. I was told my sales Jeff was no longer with the dealership, which was quite a disappointment and so I was referred to the sales manager Scott. It took a bit of back and forth, but eventually Scott agreed to send me another check to help remedy the leak, and this is after 6 months that I have purchased the car. I gauge a biz when a conflict or mistake happens and how they resolved it, it's easy to give 5 stars when all is smooth.In my case Toy Barn went above other dealers when the miscommunication/oversight happened with the salesman, whom i believe is the one mostly to blame....

Long-Distance Buyer Here — First Delivery Info Came 3 Hours Before Arrival.

I bought a white Lexus GS350 from The Toy Barn, sight unseen, and had it shipped to Arizona. I want to give the full account so other long-distance buyers know what to expect.

Early on, my salesperson, Greg McDevitt, built basic rapport: “Oh, you’re from Phoenix? I spent summers there.” “You were in the military? Me too.” That part was fine. He sent a few quick video walkarounds, though they were too short and fast to see much beyond confirming that the website photos were legit. Still, it was enough to move forward. Eventually we got to an agreed upon price.

The Docusign process was quick and painless. But from the start, the actual communication style never changed: short, abrupt calls and 4-word texts--“Yeah, yeah, it’s fine” or “I’ll call you back”--followed by silence. If that’s just Greg’s style, it’s not suited for a long-distance buyer relying on him as the sole connection to the dealership. These sales require more, not less hand holding.

The process dragged. Updates only came if I chased them down, sometimes after days of waiting. When things were missed or mistakes were made, there was no sense of accountability--just the same brief replies.

Seven days after the sale, a Friday, I still had no transport update. Greg said he’d check with his transportation manager, but several hours went by with no follow-up. Then the next day he finally said the car had indeed been picked up--surprise--the day before, and um, the spare key would be overnighted--odd, since it could have just been shipped with the car. WTH?

He promised to send the driver’s info. The entire day goes by, nothing. Another full day passed with nothing. I followed up, again with no reply.

Monday morning, he finally sent both the driver’s info and the key tracking number, along with the first specific delivery date I’d been given, saying the car would arrive Wednesday. But when I called the driver, I found out he’d be at my house in three hours. As in… TODAY! No warning from Greg. I’m sure he still has no idea that the car has been delivered.

To make it worse, the driver said The Toy Barn had my address listed as a business, so he didn’t call over the weekend to set up delivery. Another avoidable mistake.

One redeeming note: the transport company they chose was great. The driver was polite and friendly, and the car was in good condition, but that’s due to the care of the previous owner, not The Toy Barn. Every step involving the dealership came up short. Even the promised “full tank of gas” wasn’t there, it was barely over a half tank.

That’s the moral of this story: when they had the easiest win completely under their control, they still didn’t deliver. And watch for the reply to this review right below here. If management pretends this is the first they’re hearing about any of this, that’s nonsense. I told the dealership about the communication issues days ago, and they never replied. Want to offer a gesture? Send me a gift card for a full tank of gas. You have my address. Hey, you could include it with the key. You know, just in case that's still sitting on someone's, um... desk.

They took 3 weeks to process my title. It sat that long. I asked where it was and it magically got processed the next day.

Great car. Your experience seems to be almost entirely relative to the sales guy you get. According to reviews some are great. Mine wasn’t awful, but wasn’t...

I'm writing this today because of the care and disrespect that my son received from your establishment. Dec 9th my son Virsna, had an appointment to tint his 2 door car. Reminding you that I purchased the vehicle from the Toy Barn some years back. My son arrived and there was a gentleman that stated that the service department was backed up and that they were going to push his appointment time back and that if it were going to be done on the 9th it would be rushed. My son said that it would be ok to have the car stay and tinted the next day. The gentlemen by the name of Brian said it would be done in the morning. The following day which would be the 10th, no call was received. Virsna called the Toy Barn several times to the point he was hung up on and a young lady stating "its you again?" The 3rd day which would make it the 13th now, the gentlemen Brian questioned my son and asked him IF HE HAD A WARRANT? UNBELIEVABLE!! I'm appalled at the questioning of whether my child has a record or not? Wait...it gets better. My son explained that he works full time at USPS and needed a vehicle. A rental was offered, with only 200 miles per day. No one took into account how near or far my son lives from the Toy Barn, nor how near or far he works. UNBELIEVABLE! Within minutes of my son Virsna driving off and headed to work he received an email stating that his car was ready. He had already taken a day off work and needed to head back to work so was unable to come back. The 4th day now, an email was sent at 4:36 Pm stating that the rental car needed to be returned by 5pm or that he was going to be charged! No way to treat anyone, especially a paying customer. UNBELIEVABLE! After I myself, speaking with the GM, whom had no knowledge of any of this, was able to meet my son at his place of work to drop off his car and returning of the rental car. Once the car was dropped off my son noticed the tint job was terrible. Pictures will be attached to see for yourself. UNBELIEVABLE!!! I'm appalled and disturbed at the way my son was treated. I haven't been able to rest thinking that another adult would question my son if he had a warrant or not, is it because of brown skin that he was asked? Is it beacuse of how old you assumed he was? I can almost say for a fact thats not a standard question that you all ask EVERYONE on a daily basis....so why my son? I'm really not understanding.... The tint job that was poorly and toally below acceptable standard. Asking if "You have a warrant?" is highly disrespectful and should led to some serious retraining at the very least, and termination at most. Customer service was hostile from the begining ..is this the standard of care at your establishment? if this is how you run your business, then I highly suggest shutting down because treating customers with such discrimatory language is rude and illegal since 1964 under the AntiDiscrimination Act. I look forward to...