Ohio State Infusion Outpatient Care Dublin — Local services in Washington Township

I had a scheduled infusion in November while I was on maternity leave with my infant. I brought her to my infusion because I had no alternate child care. I was refused at the door and told that it was policy that no minors were admitted to the infusion suite. While I understand if that is the policy, it is not stated or posted anywhere. I tried looking at MyChart and the OSU infusion website but no such policy was stated. I was very upset because I was there for a critical medication to treat my chronic renal failure. Luckily I was able to be rescheduled the next day when my spouse could have our infant. When I went back I asked if there were any signs stating the mentioned policy and there were not. I will not be returning, and I have had many infusions at this clinic.

I also called patient experience the day of the first visit and never received...

The entire staff was very wonderful. Two people stood out from the other staff members. 1. The Valet driver who was so patient and nice that I decided to switch shoes as he was waiting kindly for me to get out of the drive set. My shoe was a little to far away for me to reach without touching the cold ground with no judgement he pulled it on for me. The Doctor was the second he didn’t know my daughter medical history and he took that in to consideration and listened to all of our concerns and made the best medical decision for her course...

The nurses are wonderful and very good and hitting a vein. I had to temporarily go to a different infusion clinic before I got insurance approval to go to OSU, and they blew my veins 13 times in one visit. It took two hours to try those 13 times, and after the two hours and no luck, I asked them to stop as I couldn’t take it any longer. OSU almost always gets a vein the first time. I’ve never had an issue with them.. never.

They have hot blankets, TVs, recliners, beverages.., it’s a very nice facility...