Ann Taylor — Local services in Washington

One of the women at this store is SO kind and helpful, but Joy, the manager, is far from it. I went in to make a return and had some questions that I was trying to ask the woman who was helping me. Without even asking her if she needed help, Joy came over, interrupted our conversation, and then took the iPad away from the gal who was helping me. She didn't even ask for help! I feel bad for the employees here -- it would be hard to be so micromanaged. I had to re-explain the situation to Joy then and every time I said something, I was very rudely interrupted by her. At one point, I even asked "may I please finish my sentence" and she even interrupted THAT by saying "I am letting you... you just aren't being clear." I think that I would have been "clear" if I had gotten to say more than three words! Unfortunate experience with management here. Don't work with Joy unless you speak in less than four...

Christine was so unhelpful and frankly rude. I spent over $5k at Ann Taylor because I love their clothes. My package was delivered late and past the 30 day returns. Therefore I tried to return 2 items and she refused to help me or give me the price I paid as a refund. As someone who spends a lot At Ann Taylor I was shocked at Christine’s rudeness and unwillingness to help. I asked for a manager and she wouldn’t help. Given the horrible customer experience I will not go to this store. I have spent so much money and was only trying to return 2 items and she refused to help me. So sad because I loved their clothes but I won’t put up with horrible...

I had one of the worst experiences when I entered this store. I’ve have not experienced any form of racism in DC but at this establishment you can cut the tension with a knife. Once I entered the store it was three other people shopping and they where white. The employees greeted them and was friendly. When I entered with my mother no one spoke. I was followed around the store. I never felt like I didn’t belong. I watched one of the employees run to the back like I can’t help you. The best way to describe this store is like one of the black...