IDB Global Federal Credit Union — Local services in Washington

I've been avoiding writing a negative review for a while but the online customer service is bad. Waited for 37 minutes to be told a check didn't go through. The person who answered this issue speaks so fast you can barely understand what's said. And if you make a mistake you have to go to the DC office to deposit IN PERSON or send them the check by mail, which it will take at least 2 weeks to be available in your account. Additionally, my debit card has been hacked 3 times this year, I had to order 3 new debit cards just in 2022, with the usual impact on payments I had with those cards. The phone menu doesn't give you any clear instructions on where you have to go with this issue (the option is "Account" in case it happens to you) but they don't solve the problem. The last time I had this problem was a week ago when I tried to order through Instacart, an app I've been using for at least 4 years. Still waiting for my debit card to arrive....

PLEASE DO BETTER! NEGATIVE STARS REVIEW!! This review has been along time coming to write. Ever since AKUSAFCU was absorbed by Global, my account has been compromised a total of 11 TIMES!!! I never had a problem under AKUSAFCU. Obviously, security breach measures are not taken seriously as I continue to complain to my branch and no one listens, follows up, or any attempt to resolve my repeated complaints. Switching to another financial institution since 1 compromised account is one too many. I challenge executive leadership to contact me on how THEY can do better with my financial...

Credit card Recently I requested a credit card with the IDB Global FCU, not having a credit history in the United States was not an issue, the person that assisted me with the process was very friendly and knowledgeable, and she let me know the product and my credit limits. I received the credit card within the time that the person told me, the rate is good and now I am building my credit history. I recommend...