BookATailor Washington DC Showroom — Local services in Washington

I went to BookATailor after my wife purchased a gift card for my birthday on their website. The gift card entitled me to 2 custom made shirts for only $99. I thought this was an amazing deal. I'm a big guy and my shirts never seem to fit right so my wife thought it would be a nice surprise. I have to admit, I was pretty happy. When my wife and I walked into the showroom, the layout was really nice and the people that worked there were awesome. I was measured for my custom shirts and they created something called a body profile for me. Getting measured was a pretty easy process. Then I got to pick out which fabrics and style I wanted. They had such a wide selection of fabrics. I could tell my wife was a bit jealous that their service is for men only. I was told that my custom shirts would take about 4 weeks to arrive from the order date which was fine. I was able to choose between picking the shirts up at the showroom or getting them delivered at home. I chose to get them delivered which is more convenient for me. Once they arrived, I tried them on and I was amazed at the way they fit so well and the material felt so comfortable. The 2 best shirts I have ever owned without a doubt. I plan on going back for more shirts and even a custom made suit. Thanks to my wife for...

I want to give negative 1 star, not that this company would care. I bought a Groupon for 4 shirts in April. Finally had the chance to go in in mid-July. After two weeks, they had my shirts ready, but I was overseas, and didn't get a chance to try them on until early August. The cuffs were too small to fit over my watch (even though I told them during my initial measurement to the left cuff a little bigger for my watch), so they said they'd order new cuffs, and get them done in a couple of weeks. Fast forward two weeks, I hadn't received word from them. So, I called, and eventually got a hold of the new owner of the shop. He said he couldn't find my shirts. Eventually he did, said that he would get it fixed for me, and even give me a free shirt. I thought the situation was worked out on September 1. I heard nothing for 3 weeks. I finally called again last week, and was informed my shirts would be finished by Friday (9/23). It is 9/28, and I've heard nothing. Suffice it to say, I don't even want their shirts anymore; I'd rather get my money, and buy shirts from a retailer at this point. I've never had such a pathetic customer service experience. It does not take 2 1/2 months to get 4 shirts made. It's...

Terrible clothing service! Wrong measurements, clothes made wrong size repeatedly! Groupon one suit and two shirts, December 2014... I'm still waiting on the correct sized suit and shirts (15Dec2015)

Third suit jacket still did not allow me to bring either hand to my face. I had to take the jacket off to drink coffee!

Pants, the second pair was an ok fit.

Shirts... they cannot create a truly custom design. I have had 8 shirts that have been- NOT what I ordered, wrong material, wrong size collar height (too small to hide a skinny tie), sleeves too short, sleeves not the same length, shoulders too narrow.... I wanted a colored shirt with white collar, white french cuffs, and a white placket. This has been too hard to make

Trying to find a manager to call, Kabba left and the office number was to his (personal) cell phone. He could have gotten a Google number and forwarded it to separate personal from professional, but that would have...