Club Pilates — Local services in Washington

I am a Pilates Instructor who worked at two studios, Club Pilates Mount Vernon Triangle and Club Pilates Georgetown DC, to sub classes during an instructor shortage. The owner, Will Beale, and I agreed over the phone on an hourly rate so that classes would not be canceled. I was instructed to coordinate with the manager, Angeleaza, who was very kind and professional, to see where I could help on the schedule.

Between August 9 and August 18, I taught a total of 18 classes across both studios. I received positive feedback from members. After I had taught more classes, Will informed me that he would not pay the agreed hourly rate because he could not sustain it long term and instead set a lower rate. I made it clear that I did not agree to the new rate and also explained that I was only available on a short-term basis because of the long commute from Maryland.

He did not respond further, and I thought we had the same understanding. After several days without hearing back, I reached out again. At that time, Will stated that I was “hustling him.” When I told him that subbing at his studios was no longer a good fit and that I would not continue teaching there, he texted me the following: “I’ll make certain the Owner network is aware of your work ethic. You’re only hurting your brand and reputation.” He also suggested that I owed him respect based on his older age and life experience.

At that point, I ended my relationship with the studios and requested payment for 15 unpaid classes at the original agreed rate. Despite my repeated attempts to resolve the matter, I did not receive timely communication from Will and was unsure if or when I would be paid. Today, I received partial payment, but at the lower rate that Will decided without my agreement.

I am taking the necessary steps through the appropriate legal and labor channels to recover the...

I loved coming to this studio Caitlin, Paula(Gina), and Simone are all great instructors but the owner and management are running this studio very poorly. Terrible customer service.

This studio and the connected Georgetown location are short staffed and this has lead to a number of classes being cancelled regularly and limited class schedules. As I had an unlimited membership and with classes being cancelled so often I did not feel that I was getting the full value of my membership. Because of this, I reached out to the manager Angeleaza and the owner Will asking for either a discount for my membership or to be refunded for the two cancelled classes I was charged for. I thought this was reasonable. I can be held accountable for my cancelled classes but the cost of the unlimited membership should be adjusted until they are able to hold a consistent schedule. I will note that they continue to offer “guest passes” but these provide value to my guests not me. I did not want any more guest passes. I was told to downgrade or cancel my membership. How this situation was handled and the attitude I was met with on the phone by Will pushed me to cancel. I understand that unforeseen things happen, but as a paying customer I don’t believe the impact should be passed on to me.

Finally, maybe I am DC-Type A personality but 48 hours (often longer or not at all) to get an email response is crazy to me. I also find it odd that neither the owner nor the manager are able to teach classes themselves and step in with the instructors need coverage. I have been a member for less than 6 months and I believe 2...

This location is great. I really enjoyed classes with Keirsten; she is wonderful. I docked 3 stars though for the poor customer service experience I had while trying to cancel my membership. In June 2024, I cancelled my membership because I accepted a new job in another state. I cancelled in studio before a class and was told I’d have to pay for one more month but then my membership at this studio would be cancelled. Imagine my surprise when I was charged again in late August. I immediately called the studio to confirm my cancellation was processed and asked for a refund. The girl who answered said they’d look into it. I waited a day but hadn’t heard back, so I called again. The next girl says there’s a note about my first call on my account and the manager would call me back same day. She also gave me the studio email. I waited like 2 days before following up by email. I got a dodgy email response that amounted to “we’re sorry, we cannot help you at the moment.” I informed them I’d dispute the charge. As a courtesy I waited another couple of days, but then I finally disputed the charge. It’s unclear why a manager couldn’t contact me to resolve this issue in a more timely manner. Just be wary if you anticipate moving or cancelling...