Saint Mary's Hospital — Local services in Waterbury

If I could rate this hospital less than 1 star, I definitely would would. This was by far the worst experience I have ever had and the worst patient care I have ever received from any hospital I’ve been to. I recently moved to Waterbury and I don’t have much family here besides my aunt. Thankfully she was around and close when all this happened.

On July 10th, 2025 was when I was brought here by an ambulance. I had a surgery a couple of days prior to this in my stomach and was in EXCRUCIATING pain it was very much unbearable. When the ambulance and fire fighters came they were actually all very nice and friendly. When we got there, I was sitting in the ambulance bay for about 20 mins. As I’m there still in a lot of pain, I hear them talking and talking not worrying about patients or anything. I’m assuming she was a head nurse, literally saying out loud, I don’t know what I’m going to do when I have no nurses. In my head right then and there I’m like oh heck no, this just sounds crazy! Then they pretty much tell the ambulance to go anywhere and put me in a room. When I tell you I was scared I didn’t even want to be there anymore but I’m thinking they’ll attend me quick because I was fresh from a surgery and in super bad pain. But NOPE! They sure did not! Even going towards the room, there was absolutely no nurses in the nurses station in the section I was in. It was scary! As I’m lying in the room, I begin to cry and scream and ask for help because the pain was so unbearable. Every single person that worked there including the damn custodians continued to walk by without any care in the world. The registration lady came in and she was rude as hell, no sympathy in the world knowing I was in that much pain. I was furious!! I genuinely thought I was going to die I swear. I was sweating sooo much from the excruciating pain and THEN a nurse finally came in. But let me just say, her bedside manners were HORRIFYING. She did not care that I was in a ton of pain or anything. I do not know where or how these “professionals” got their licenses from but they do not deserve to be in the medical field dealing with patients especially ones who actually need help! Whether someone is homeless or not, everyone deserves the same care!!! Anyways… I called my aunt right away, as much pain as I was in, I told her to come now because I felt like I was dying and the people there did not care one bit of that! She made it there in less than 5 mins I think. My pain was soo severe that my legs even got numb I couldn’t really feel them. Then the PA, I think that’s what she was, came in and I’m trying to explain to her that I’m in a ton of pain and that I’m starting not to feel my legs, and of course, she’s pinching the hell out of my feet and I’m like yes I can feel it a little bit you continuing to pinch my feet, is really not going to do anything. She’s asking me all these questions and I’m trying to answer the best I can with all the pain I was going through, but she clearly did not care one bit! The idiot of a nurse, excuse my language, came and put and I’v in and it was the most painful thing, she didn’t even do it correctly, it almost came out of my arm. I guess she took blood in which I can’t even remember because I felt like I was going in and out of consciousness or something. I can’t even begin to explain the feeling/sensation. My aunt was in the room with me trying to soothe me and we were praying and everything, I literally ended up pooping and peeing on myself. It was of course embarrassing but I truly could not hold it anymore. They left me in my pee and poop in that bed and instead of the dang nurse helping to clean me up, my aunt and my mother ended up helping me get cleaned up! It was a freaking nightmare I was disgusted embarrassed and felt like they did not care for my well being. They should all be ashamed of the care they didn’t provide. I ended up signing a form so I can get the proper care I deserve and needed, and went to Stamford Hospital. It was the BEST decision I ever made! I will be taking other...

On November 20th 2023 I got admitted to labor and delivery for an induction at 37weeks. I gave birth November 23rd 2023. During my stay I received the worst treatment I ever experienced.I had my son at this exact hospital 7 years ago (no complaints) .I like to highlight how the Rns are very young and immature on the labor and delivery floor. From playing , having a good time out loud in the hallway as I had contractions to multiple RNs coming in together to watch me being checked for dilation (weren’t assigned to me). I had to ask for them to keep the noise down which shouldn’t have occurred to began with on the labor&delivery floor. I had to ask if ONLY MY NURSES assigned to me be the only ppl to come in. Fast forward to me being discharged. I had been woken up for 6am and told I can leave that morning as I wished. A RN named Kadeen rushed me from the time she came in until I left. She urged me to call my ride repeatedly. I asked if I can wait until atleast 8 because my son and bf were still asleep. 8am she returned to ask if he was on his way . I then knew I had to hurry. I began to pack and went to the bathroom she entered again to check the status of my ride. Short time after I met the Notary Felicia. Felicia had no smile or greeting she just wanted the birth certificate paperwork. I hadn’t signed it yet bc I wanted to wait until my children’s father was present (they only allowed my mother to stay with me the entire time bc they can only give one bracelet. My children’s father can only come during visitor hours. He missed the birth bc I had our baby at midnight and visitor hours are over). My ride arrives (son and bf) but my son can’t come on the unit bc he’s a kid so they showed him a waiting area that he had to sit alone with no tv no lights were on so I sat with him. Kadeen came to me& said “you have to come with your newborn while the pediatrician is there your son is with his dad he’ll be fine”. However, my son wasn’t with his dad . Felicia had my bf signing the birth certificate and Kadeen tells me they can’t cut my newborns alarm off her ankle until he signs. We wanted to sit and do the birth certificate together on our time or come back since it was THANKSGIVING DAY and I’ve already been separated from my 7 year old and bf for 3 days. They showed no care. Kadeen with my newborn at one side of the station (waiting for bf to sign before cutting alarm and Felicia at the other end arguing for him to hurry and sign) . They send me to go get my things . I say may I have a trolly or can (son and bf) come help with my bags (I had a large black garbage bag filled, a baby bag, my purse and my overnight bag and gifts) & my newborn in a carseat ! Felicia says “I have a trolly but i need it back” I say okay & she says “I’ll just ride the elevator with you” . We all rode the elevator and once we got to the lobby my bf says “let me move the car closer” and Felicia goes “ WHERE IS HE GOING ?!” And I Respond “to get the car”and I take all my bags off her trolly and she took it back upstairs leaving a 1 day postpartum mom with a car seat carrier , bags, her 7 year old etc . Let’s add that I never was asked if I wanted a WHEELCHAIR!!!! I gave birth and left in 24hrs and no wheelchair . Once I got in the car all I could do was cry . I cried for a few days from this experience. I’d never give birth there again. I never want to run into either of those women again. If you can be so insensitive at a hospital imagine how they are in everyday life. Lastly the Notary (Felicia) had did the birth certificate all wrong . She never had me sign but she signed off on it as if she witness us. We were called back in 3 days later to re-sign and do it the correct way infront of a very professional nice woman in medical records . I appreciate her help. I also want to acknowledge one of the best , kind and assertive nurses (RN) I had Shanay S! You gave me hope and comfort the days you were assigned to me and I appreciate you . Young, educated , professional and caring . If only they had more RNs with your patience. God...

I never write reviews, but this experience was so terrible, I feel compelled to let people know about it. I got an infection in my hand, and I went to a walk in clinic on Sunday and the Dr there told me to go to the ER right away because I started getting red streaks going up my arm leading from the infection, and she said that's very serious, and I needed to get I.V antibiotics. I came to St. Mary's and regretted every second of it. After waiting 4 hours, and having no RN or Dr. come see me, I asked them if I was going to be seen anytime soon (it wasn't busy, believe me I've seen it busy, and it definitely wasn't busy). A RN came in shortly after that, and I explained to him why I was there, and showed him the red streak on my arm, and told him it had gotten slightly worse since I got there. He then took out a pen AND DREW ON MY ARM (who does that?!) around the line to "get proof that it was getting worse" basically calling me a liar right to my face. THEN he came in and put in an IV catheter, and I waited a couple more hours, so the person I was with asked for an update as to when we would be seeing the Dr. A young girl with long strawberry blond hair came over and started being very nasty, demeaning, and passive aggressive saying things like "there's people dying in the hallways of resperitory distress" (there wasn't and everyone was either sitting, or dragging their feet moving slower than molasses) and basically saying I was of no importance to them at all, so I said if my infection spreading is of no concern to you people I want someone to come take out my catheter now so I can go home. A younger male nurse came over and was being very caring and understanding (how all people should be in the health care field) and advised I wait for the Dr. so I did. The Dr came in shortly after, looked at my hand for 20 seconds and ordered the IV antibiotics. after they came down it took 1/2 hr to administer them and I was out the door. I can't believe it took me threatening to leave for them to do something. The worst part of the whole thing is that this morning when I was looking over my paperwork one of the diagnosis was PARANOIA!!! Why?! Because I stood up for myself?!?! That stuff is forever in your record and it was like a slap in the face. The Dr saw me for a total of 2 minutes and he just looked at my hand, how on earth can you come up with a mental health diagnosis?!?! I am SO GLAD I had a witness with me. They were SO unprofessional it was unbelievable. The Dr waking the halls throwing disinfectant at and joking around with the nasty girl with strawberry blond hair, but make people wait for 7 hours for a bag of IV antibiotics. I have NEVER in my life been so mistreated at a place that's supposed to care for you. They better remove that as a diagnosis or I will be getting a lawyer involved as that is absolutely considered slander in my book. You can't just throw around mental health diagnoses. It is safe to say I will NEVER set foot in this "hospital" EVER again. I would also like to point out that I'm a very understanding person. I understand things get backed up, forgotten, busy, whatever, but all they had to do was pop in and say "we're sorry it's taking so long. We'll try to get to you as soon as possible" it's really not that difficult to show some compassion....