Wireless Choice — Local services in Waterbury

I wanna give them no stars but that wouldn’t be fair. There expensive but everything that’s convenient going to be more expensive which I understood. Over the past 3 years I’ve gotten 4 phones with them. Three IPhones and one Android. My last purchase I paid almost $500 on a phone for my mom. I was told the phone was brand new and had no issues. They left out that the phone was not an American made phone making it difficult to replace and voiding the warranty normally that Samsung gives with their phones. Out of all four times that I’ve gotten a phone from them I was NEVER told that there warranty only last 7 days after purchasing. One day my mom was using her phone and the phone screen just turned off. Like a normal person my mom thought the phone was dead she put on the charger and hour later still wasn’t turning on however she realize that the phone was still receiving phone calls and text messages. This phone has never been dropped waters never touched it it’s never been damaged it had a case and a screen protector on. So I brought it to the store and explain to them what happened because it’s been less than 30 days and the phone just magically stopped working. At first they said the owner was in the hospital which OK I get it and that he would be back next week later in the week however. Now that it’s been two weeks and I’ve gone back to the store they are now claiming that it’s past seven days and there’s nothing they can do. So basically I’m stuck with a phone that was $500 and I can’t do nothing with. It’s not like I was axing them to take the phone back and fully refund me the money at the most I was asking for is for them to either fix it or replace it. Even if there was a fee to replace it THAT I would have understood. But NOPE THEY SAY THEY. ANT DO NOTHING. So they lost a loyal customer and I’m disputing the charge for the phone under false advertising. And I don’t think anyone should buy there unless they fully understand that after their “7 days” you’re stuck with the phone with her brakes; your...

I dont even want to give this place one star! This is THE WORST PHONE STORE EVER!!!!!!!!!! They will take your money! I bought a phone for my nine year old daughter so she can have a phone for a sleepover and a day later it was breaking. Went into the store to talk to the manager biggest mistake and never in my life have I been treated so badly. He was rude and disrespectful to me and my fiance. He was ignoring me while I was trying to speak and My fiance had to stop and tell him "she's talking give her some respect" he was such a cocky jerk saying things like you will come back and buy a phone from me again, and things like oh your going to tell me how to run my buisness I dont care how many bad reviews I have I still make my money. Please do not go here or you will leave with a broken phone and less money in your pocket! He shouldnt even own a company, such trash!! Do yourself a huge favor and...

Do not go to them. The associates make it seem like it is an inconvenience to help you. Sorry I thought that helping customers is part of your job. Sales associates do not look at you kindly, roll their eyes, and go as far to think they put you on hold when you call with a question and make fun of you with each other. Bought a faulty product and was told only after two hours of purchasing it they would not honor a return. Finally was told I was able to make the return and was told I couldn’t purchase another one from them. She was super rude and wouldn’t let me talk and said that it is their right to refuse to serve me. That’s fine it’s my right to leave a bad review and contact that better business bureau to file...