GameStop — Local services in Wentzville

I’ve staunchly defended GameStop for years (former Store Manager, had been with the company from 2007-2017), but I will no longer be a customer after an experience at this location.

I came in to exchange a defective preowned Switch I had purchased 2 days prior. Not return, just exchange for a working console. The employee who helped me said that because I did not buy a warranty, I could only trade in the console and they would apply a defective fee, giving me $98 in credit to purchase a different system (for a preowned console that I purchased 2 days prior, well within the 7 day return policy on preowned products or 30 day defective return policy). I asked for my console and receipt back and left.

Again, I worked for the company for 10 years, I know how the return policies work. I get you don’t want a return affecting your sales metrics, but this is not how you treat your customers with these shady tactics. It’s a shame because I had a great interaction buying the preowned Switch console from their Store Manager, Sasha. But these employees ruined my outlook on the company. I’ll be cancelling the preorders I had and will not be stepping into another GameStop ever...

This is by far the unfriendliest Game Stop I've ever been to. I took my son in tonight, there were a few people shopping but it wasn't very busy. There wasn't anyone checking out at the counter so all 3 associates were standing there. We walked in and no one said hello or even looked up. One of three associates was just inside the door, he did finally looked up, looked right at me and didn't say a word. No one asked if we needed help finding anything, they literally just stood there. My son found a couple things, the girl working, Brittany, checked us out and nothing, no thanks, no have a good night.......nothing. It wasn't just me, I never heard any of them speak to any of the customers that walked in. Game Stop associates usually rock, they're friendly and helpful and I've never come in contact with anyone who wasn't awesome, except for Wentzville location. This isn't an isolated incident, any time I visit here, this is indicative of the service, or...

I know this isn’t directly related to this store, but I feel this experience needs to be shared as broadly as possible.

Purchased Razer BlackWidow V3 Green Switch Mechanical Gaming Keyboard - Halo Infinite Edition and immediately found it cheaper ($60 cheaper) on Amazon. Attempted to cancel the order but the website wouldn’t let me. After receiving the item in the mail, the keyboard was completely loose in the shipping box by the way, took it to the store to process the return. Was told that “PC peripherals are non returnable because of scalpers, call customer support.” So I did, they then told me that because the item is clearance, it was not clearance when I added it to my cart, there’s nothing they can do for me. Mentioned how the keyboard came loose in the shipping box and they said “I’m sorry for your troubles sir, but there’s nothing I can do.”

Will not be purchasing ANYTHING from GameStop ever again and canceling anything...