54th Street Scratch Grill & Bar — Restaurant in Wentzville

I will put a disclaimer at the beginning of this review, I never actually got to eat here. My experience from the very beginning had me leave before I was even greeted by the server. There has been a saying for years in the food business that “big hellos and big goodbyes really define an experience.” It was a Saturday night at dinner time and we expected a wait. When we approached the host stand WE greeted the host and their response was a reluctant “how many.” They did not seem enthusiastic, but I understand not every night is an easy one, but with that said we did not feel welcome from the start. We proceeded to let them know it would be 2 and a high chair (while holding our 1 year old daughter). With a sigh the host said that it would be 25-30 minutes. The tone used was as if they were trying to deter us from wanting to dine there.(I’m sure it was unintentional, but needed to be mentioned to set context of feelings on our end). We understood the wait time, it made sense for the time of night, right in the middle of dinner rush. Around 28 minutes pass and we received our text message our table was ready. We come in and let them know we are back for our table and they have 3 adult place settings for us. We informed the hosts again that we will need a high chair and hesitating they said they would only be able to provide a booster seat. Well my daughter is simply too small for a booster seat. They responded that it would be quite an extended wait for a table that could accommodate one. We concede that we may have to just use the booster seat because our daughter needed to eat dinner. As we sit in the booth, that the host acted inconvenienced to take us to after the exchange at the host stand, we determined it was simply not something we were comfortable with since the booster seat did not attach or sit stable enough to hold our 1 year old. We got up and left, the host did not seem concerned in the slightest. Our experience from the moment we stepped in felt like our party was an inconvenience to serve and we were dealt with minimal amount of effort. Eating out as a family is something we like to do and we were really looking forward to eating at 54th Street. I have heard good things but I unfortunately was unable to see if that was true. Like I stated at the beginning of this review there is an old saying about “big hellos and big goodbyes” it really sets the tone for an experience. As of for now I feel that 54th is not an inviting establishment and we will be avoiding it for the foreseeable future. Hopefully your experience is...

update 3rd review 10/7/23 We just ordered to go a ribeye steak, loaded baked potato and mac n cheese noodles for me. Asked for medium well to well done, not burnt. That way it still cooks and usually is well done by the time we get home. Opened box, a nice looking steak. A little fatty but ok. Cut through it, it wasn't even medium. It was more medium raw. Only about a 16th of an inch was actually cooked in anyway. I cut up and had wife put in pan. I started to eat potato. Burnt! With that bitter taste. I cut about a quarter inch off whole potato. Inside was dried out and not moist or fluffy. Disappointed to say the least. Noodles were dry but a little butter helped and made them enjoyable. I'm done with them. I gave 3 chances and it has gotten worse every time. Not worth the 40 dollars. *2nd review, Just got 2 orders of full slab of ribs plus sides. One of the ribs was charred to a hard crisp and other was overcooked but not charred. Disappointed that they were like that. Thought about taking back, but, 30+ minutes away and I dont know what I would have gotten as a replacement. The trust of grabbing order is gone now. Every meal will be opened and checked. Wasting our time and theirs. I took a star away because of this. Also I guess you have to ask for silverware as we received none on a $60 order. * I have eaten here about 5 times. The steak was fine the first visit. I tried the ribs the 2nd visit. I only get ribs and get 2 full slabs every time. One for now and one later. They do ribs right. They are seasoned perfect and lightly sauced. The meat is the flavor you want to taste, and with it sauced like that, that's the flavor you get then crave more. All the bbq place either dry rub with cold dunk bbq sauce, or you drink their over cooked dark bbq sauce. Try them one time, and you will...

I didn't want to give this restaurant any stars because of the way my family was treated. We checked in a little before 6:00 and was told it would be about a 45 minute wait. At that time, I informed the hostesses (about 5 of them) that my father was a diabetic and that, if it would be longer than that, we would need to go somewhere else. It was my father's 88th birthday and he is a disabled war veteran so we wanted to celebrate his life! We ordered a drink and talked as we witnessed many groups of five and six being seated before ours. My daughter went to the hostess stand and asked if we were getting close. They informed us that they had one table and were just waiting on another. After another half an hour, my daughter walked through the restaurant to see where the table was and the status. No empty tables in the restaurant! They lied to us as they stood there talking carefree and seating parties before ours knowing that my father had a life-threatening illness! We couldn't believe it! After being confronted they lied again and said our table had been given away accidentally because the 5th person standing there evidently didn't notice us standing there for an hour and a half! Wow! My brother-in-law called another restaurant and they said they would make room. We left and the other place seated us right away (8:00 p.m.) and offered us free soft drinks because it was my dad's 88th birthday!! I will not go back to this restaurant because of the disregard/disrespect for a war veteran, a senior citizen and a man celebrating 88 years of life with a very proud family! This is my first time writing a Google review but I feel so strongly about the way we were treated, that I hope someone feels a little regret and may meet the next family with a little...