PetSmart — Local services in Wentzville

Extremely disappointed.

Due to a huge lack of educational knowledge regarding the health of dogs with multiple coats, our full bread golden retriever and golden retriever/Great Pyrenees mix dogs were groomed from a full coat of 6+ inch long hair down to 3/8ths of an inch. We came in and asked for them to take them down as much as they could without ruining their coats, we have worked hard to keep their coats intact and healthy to help regulate their body temperature especially during these super hot climates. After requesting this the lady immediately took out multiple patches of fur lengths and asked what we wanted, as an owner of two dogs that should not be shaved for health reasons we agreed to 3/8ths of an inch. This very well could have been a miscommunication but we were under the impression that 3/8th inch would be taken oof their current length not shaved down to 3/8ths of an inch. At this time it was 8:15am as our appointments were booked for 8:05 and 8:10am. We were told 3-4 hours which is relatively typical although not a great amount of time seeing as we did have appointments. We returned at 12pm and did not see them on the tables so we left and returned at 1pm, at that point we asked for a status update as it had already been 5 hours. We were told they were just about to start them. We left and went two stores down to walk around while we waited. We returned at 1:45 approx to find on of our dogs fully shaved and the other half shaved up on the tables. At this point there was nothing that could be done, after getting over the initial response of anger and sadness, I saw the groomer about to shave my dogs head, I went in the room and asked that they not go any higher up on his head as I wanted to be able to at least recognize my dog when I left. They gave a rude response of “we obviously weren’t going to shave his head” then continued. We also paid extra for a furminator treatment to help with shedding. They preformed this on only one dog after they shaved him. Basically using metal brush for a dog with multiple coats on a dog that you could not practically see their skin. We let them finish as there was not much more we could say or do. When we were finally called to pick up our dogs at approximately 2pm we tried to bring up that there may have been a miscommunication that we were not looking for our dogs to be shaved and tried to explain that they have two coats for lots of health reasons. This was returned with a comment from one of the groomers saying “we didn’t shave your dogs, but if you want we can give you a free nail grinding next time you come In” this was so unacceptable trying to give us a 14$ treatment for free next time we came in, while we just paid 140$ a piece for our dogs to sit in a cage for 5+ hours and then get shaved down to nothing. The haircut they did even if we did want them shaved was not great, there were prominent lines around their heads and legs showing exactly where they transitioned. Extremely disappointed, we will not be returning customers at...

Tonight, I was returning a carpet cleaning machine from Wentzville, Missouri's Petsmart. I had to rent this machine after only a week because of a very sick dog. My first rental experience was fine - the manager and staff at the store were both helpful and nice. Tonight however, that was NOT the case. M was checking out people in line - he was apparently the only one working??? There were 2 people in line when I entered. After he had checked out more than 6 people I started feeling a little irritable. I was waiting with my receipt out behind his register near the rug cleaner hub which is where I had been told to stand not 5 days prior when returning the machine. M, apparently - has different rules? As he was checking out his seventh customer without acknowledging my presence, another worker approached and motioned to the eighth man in line to come on over to her register. I exclaimed "ARE YOU KIDDING ME?" M turned and smiled at me. I asked him if he had any idea how LONG I had been waiting. He said "Yes, and if you'd like to get in line, I would be happy to help you." I asked him why it hadn't occurred to him to say this earlier. He continued grinning. After 5 more customers, it was my turn. I asked M what his particular rules and procedures were regarding the return on carpet machines. He promptly answered that "I don't have no special rules." I was surely impressed. He attempted to make small talk about being as frustrated as I was an I informed him of his duty as a worker in that establishment to HELP customers. I am so frustrated with the lack of adequate customer service at this store that I will NEVER shop here again. There are plenty of pet stores in this area. I plan to personally call the corporate office during business hours tomorrow to inform them of this employees lack of customer service training as M informed me he was the...

Sept. 25, 2025 - unsatisfactory training. Signed up for intermediate and advanced training with Carla at the Wentzville Store. Carla was all over the map with her training methods and didn't follow the established training plan. The one hour sessions you paid for were typically only 30 minutes. She would advise to bring certain things to the next class (e.g. bring a friend to help), but then when you got to class, she changed her mind and trained on something different, so the friend was not needed. You would show up for class, just to be told that she is cancelling the session. Carla quit her training job 3/4 through the class duration, but said she would combine the last two classes into a 1 hour session. So you got ripped off of a full hour of training. You don't get what you paid for. Thank goodness Carla left Petsmart. Petsmart can do better. I now will search out an independent responsible trainer and not go back to Petsmart. They put me extremely behind schedule and caused me to change my downstream planning. Also the training room was always filthy and you felt like you and you dog both needed a bath after each training session. Actually you can do better just watching Youtube videos than Petsmart. Now I will stay Petsmart itself was very kind and apologetic for the unsatisfactory training and reimbursed me for the last 2 sessions of intermediate training and the full cost of the advance...