National Business Furniture — Local services in West Allis

Dear National Business Furniture,

I am writing to express my heartfelt gratitude for the exceptional care and service I received from your company. David, the territory manager, went above and beyond to help me find the perfect chair for my chronic back pain, and I couldn't be more thankful.

As a tall woman suffering from severe chronic back and neck pain, I needed a comfortable chair for daily use at work. After selecting a chair from your company based on its description and picture, I was delighted with the seamless and timely delivery. The assembly team was courteous and efficient, ensuring the chair was appropriately set up.

However, I quickly realized that the chair was not suitable for my needs. Despite nothing being wrong with the chair itself, my unique health conditions and body type made it incompatible. When I contacted customer service, Jennifer listened to my concerns with empathy and without judgment.

Even though chairs are usually nonrefundable and nonexchangeable, Jennifer informed me that David would reach out to assist further. David contacted me with the utmost professionalism and willingness to help. He took the time to understand my specific needs and provided valuable information about various chair options that could alleviate my discomfort. His kindness, knowledge, and compassion were evident throughout the process.

David suggested I try a chair before purchasing to ensure it was the right fit. Although your company is out of state, he advised me to visit a local showroom and arranged an appointment for my visit. This advice made a huge difference.

At the showroom, I received personalized attention from Erin, who patiently guided me through the selection process. Erin ensured I tried the recommended chair and others before making a final decision. David made sure that Erin explained the features and benefits of each chair and how they could specifically address my back pain. After sitting on the recommended chair for about an hour, I found it to be incredibly comfortable and perfectly suited for my height and back.

Despite my unique needs, David's unwavering support and professionalism ensured I found a chair that truly meets my requirements. His genuine care, along with Jennifer's empathy and Erin's personalized assistance at the showroom, made all the difference.

David generously offered to credit my initial chair purchase toward the new, more expensive chair without additional cost, exemplifying his company's extraordinary commitment to customer satisfaction. I was profoundly moved by the compassion and kindness shown by David. Since the company doesn't accept returns of assembled chairs, they suggested I donate the initial chair to charity or someone in need.

The new chair is on its way, and I can't wait for its arrival. It will significantly improve my daily comfort and well-being, providing the support I desperately need to lessen my back pain. The quality and craftsmanship are exceptional, truly enhancing my quality of life.

I am incredibly grateful for the exceptional care and service provided by your company. It is rare to find a business that genuinely cares about its customers as much as you do. Throughout the entire process, I was amazed by the compassion, support, and kindness shown by David, Jennifer, and the entire team. My heart is full of gratitude for everything you have done to help me. David, you are a godsend, and this world needs more people like you and your company. You are my hero, and I will forever be grateful for your help, kindness, and support.

If you're looking for exceptional office furniture and unmatched customer service, I highly recommend National Business Furniture. I guarantee you will not be disappointed. This company cares more about customers' well-being and comfort than making money.

Thank you once again from the bottom of my heart for making a positive difference in my life. Your dedication to customer satisfaction is truly commendable. I am forever grateful for this company.

Warm...

It is a[ pleasure to provide a review of my experience with NBF regarding my purchase of a replacement for my home office desk chair. I had been receiving the NBF catalogue for sometime but this was my first purchase. I work from home as a college faculty member and spend about 24 hrs a week in my chair working with students online. My existing chair had reached its service life and I was looking for seat comfort, lumbar support and adjustable arm rests to accommodate computer convenience. I found a good looking chair in the catalogue but without the opportunity to see it in person for the ultimate "seat test" I wasn't certain. When I called the contact number I was connected to Dave Daluga who was my Territory Manager. Dave understood my reluctance, but then asked where I lived and advised that the same chair I was interested in had been sold to nearby college and volunteered to contact them to see if I could visit to check out the chair. Dave coordinated the visit so my wife and I drove to the college. They had purchased five chairs for their small conference room. As soon as I walked into the room, the chair met my visual expectations !. The "seat test: was also up to expectations, so the deal was done. I returned home , called Dave, ordered the chair on a Friday and it arrived the following Monday. Within two hours we had it assembled and at the desk! That was two months ago and it's been in daily use with no issues whatsoever! If anything, the seat and back lumbar support have molded to my my body and its as comfortable as an old shoe!. I am a male, 5'10" 190 lbs. for reference. I am very pleased with the chair and can especially recommend Dave's commitment to going above and beyond for a single customer....

Update 7/28/22 - the desks we ordered in January, finally arrived in July. Luckily, in my frustration I found Brielle Michna's name in the reviews here. Someone said she was wonderful. I guessed at her email address based off of other email addresses from the company, and Brielle emailed me right back. I told her the experience I had this far, and she dedicated herself to making our experience a better one from that point out. She promised weekly updates and followed through. She found the real problem and let me know what it was. She was very transparent, which I greatly appreciated after I felt we weren't cared about by other customer service reps. Brielle took over our case completely until the desks arrived. I would rate Brielle 5 stars on her own.

I am updating my review from 1 to 3 stars, because we were not told the desks were not available when we ordered, and we had no idea we would wait this long for desks. If we were informed that would be different. I do feel the customer service we dealt with prior to Brielle, was not good either. It was a long frustrating experience, overall.

The furniture itself, I would also rate 5 stars. Now that we have the desks put together, they really are nice. I am happy we waited for these to be available instead of picking something else available.

I ordered 2 desks for thousands of dollars in JANUARY. It is now the end of May and they cannot tell me when my desks will be delivered. They promised a $200 refund for the inconvenience over a month ago. I have not seen that and when I ask about it I am ignored. I send multiple emails with no response. They still cannot confirm a delivery date and are still telling me my furniture is on backorder. DO NOT ORDER FROM...