Milwaukee Area Technical College West Allis Campus — Local services in West Allis

I have listed the Mission, Vision and Core Values for MATC below for everyone's review when considering the type of organization this is.

I followed a link for registration (single class) and ended up at the online registration form. I completed the form and paid the $30 fee only to then realize that the registration was for an entire program, not an individual class.

I called to ask for a refund of the fee (because it was made in error). I was told by Admissions over the phone that they would not refund the $30 fee AND THAT THIS TYPE OF ERROR HAPPENS ALL THE TIME AND THEY DON'T REFUND FEES PAID IN ERROR!!!! This must be the ethical part listed below in the core values.

If this is happening all the time....do you think there might be a problem with your online registration instructions?!

It certainly does not seem like MATC follows their own Mission, Vision or Values when dealing with the community.

Mission As a public, two-year comprehensive technical college, MATC offers exceptional educational and training opportunities and services to our diverse metropolitan area by engaging with partners to advance the quality of life for our students and community. Vision

MATC is the premier comprehensive technical college that provides excellence in education to enrich, empower and transform lives. Core Values

Student Success: We value and prioritize the achievement of our students' goals by promoting student learning and providing a supportive environment to foster completion.

Accountability: We value and promote responsibility and transparency to achieve sustainability, continuous improvement, and the effective and efficient use of resources.

Collaboration: We value and engage internal and external partners to respond to community needs.

Customer Focus: We value and nurture relationships with our students and stakeholders, inviting feedback to ensure that we surpass their needs and expectations.

Diversity: We value and foster an inclusive campus climate.

Excellence: We value and achieve informed decisions and actions that promote high standards, and continual personal and professional development.

Innovation: We value and cultivate an environment where new ideas, creative thinking and imagination can flourish.

Integrity: We value and champion ethical, honest communication...

I haven’t even started a class yet but I can tell you that the financial aid team is quit rude and unhelpful. I turned in a application months ago and didn’t find out that my application wasn’t turned in because I needed to verify information until I called about the status of it a month later. It is now a week until class payment deadline and still nothing. I called and the lady was very snooty and said I’ll find out when they contact me and refused to give anymore insight. Wow.

UPDATE: I was notified that I was de-registered from my classes because of no payment. Even though when I was previously on the phone with the financial aid office the lady assured me that I would not be dropped from my classes even though it would go past the payment deadline. So I had to re-register for classes(that were luckily not all filled yet), wait on the phone for 25 minutes and talk to another person in the office about my situation. It really just seems like this department takes peoples education as a joke or something. The fact that I’ve sat on the phone over five times now and received different information every time, obviously you guys need to come together and go over how to communicate with the students. Especially for first year students, I have no idea how financial aid works. I had the belief that it would have processed through way before the class payment deadline. At this point I have no idea what to do next and not one person at this school has given me guidance that’s not rushed...

I'm at the West Allis Campus studying for ITUSP, usually every other Monday and Thursday. I choose this for more then just to land a job in the field but also to improve on my understanding on computers and to better improve my communication to others. I personally cannot compare since this is the only college I have gone to for this, however I will say the staff here are phenomenal at what they do and help to the best of their abilities. I choose MATC for IT support because it was the closest campus to me and my bf recommended it to me when he was going to MATC for a completely different degree. I feel this is a good degree for those who enjoy problem solving, love for computers and technology and well those who would like to know more about their own devices so they can troubleshoot on their own and save themselves some money in the long run. I do feel it would be good to navigate back to being in the classroom more for technical stuff however since it can be challenging to do from home at times if you need help. Or at least offer both options, but that is more a personal opinion. The campus is otherwise amazing and I would recommend it if you have an interest in IT or any...