GameStop — Local services in West Allis

I came in to use my insurance to exchange my controller for a replacement. The lady working wasted 5/6 minutes looking for a controller just to realize she was looking for the wrong controller. Then she sits there empty headed trying to figure out if she’s suppose to give me a used or new controller. She finally ends up calling another store to inquire about what she should do.

The gentlemen ends up telling her to give me a new one and she goes to get it finally and she scans everything and then says I need my ID. It’s 8:52pm and I got here at 8:38pm, and she tells me I can’t leave and come back to bring her my ID because they’re “basically closed” and she would have to scan it.

If you’ve been here before you know where MATC is. I live right across the street and I told her that and she said no.

She wasted all that time and now I need you to give me 3/4 minutes to go 2/3 blocks to grab my ID and come back.

Now I have to wait until tomorrow because she’s incompetent. If she knew what she was doing from the jump I this could’ve been done will before 8:52pm, even if I had to leave and come back to grab my ID.

She moved sluggish, blamed it on her being “tired”, she “can’t think clearly”. It’s just GameStop, it ain’t that hard to at least pay attention to the details of what you’re looking for and at least know what you’re suppose to do. Should’ve taken 5 minutes TOPS, 10 if I had to get my ID.

She just sucked, that’s it pretty much. She didn’t even greet me when I walked in. I said hi to her when I walked up to the counter, she never said hi back, didn’t say welcome to game stop how may I help you, nothing. Just sat there with the blank face like I invaded her space by coming into her job.

Low level customer service skills, no accountability, lack of job etiquette...

I was browsing the stores and looked around at things because I was bored. I found a hat from my favorite anime, Fairy Tail. I grabbed it happily and proceeded to the counter. Nicholas was operating the register chatting to a gentleman about a gaming console. I waited patiently and when my turn came, he turned off all interactions. I was asked curtly if I had a savings card. I said no. He didn't bother to offer to sign me up for one. He tendered my transaction, shoved my hat in my hands, without a bag, and didn't even bother to offer to cut the tags off or ask if I wanted to wear it.

He also failed to disinfect between customers.

If this is how GameStop at this location treats their customers, I'd recommend to anyone going to the 27th and Ohio location. The staff there are knowledgeable, kind and personable.

I won't go...

So tonight I was here at the WW2 midnight release. I showed up at 1040 which was 10 minutes late from when the stickers were handed out. I waited in front of the line to speak to a employee just to see if I was able to get my copy tonight. I made it clear that I was not worried about being at the end of the line. Once the employee with a beard came out he was sarcastically rude to me. After the rude comments about me being at the end of the line he EMBARRASSED me by making it clear to the whole crowd that people with no stickers were to be in a group in the street... after the non direct disrespect I left because I felt that was enough. I'll never bring my buisiness to this location ever again. Customer...