OfficeMax — Local services in West Allis

Customer service could be better at the print counter. I was there today and had to print something really quickly two of the machines were working and one of them have been down for weeks I believe. Anyway, I asked the lady at the counter if she could help me print something as I needed to make it to the post office before they closed. I had no idea how long it was going to take the two people ahead of me to print. She said they had a 2.50 minimum which is fine but I looked behind me nothing on the rack to help meet that 2.50 and everything was out of the price point of what I was willing to spend to get a single piece of paper printed. I have printed here numerous times and it was never a problem to help me print behind the counter before. I think I prefer the guy that is there during the week he is...

Awful customer service from the general manager. I called earlier in the day to have some printing done, was given the email address and sent over the files. I was told the job would be complete in a few hours. When I showed up the GM caught an attitude with me, called the associate who originally I talked too, told him he was wrong and i over heard him tell him that I was going to have to wait. He tried telling me that I was going to have to come back tomorrow, sorry I don’t think so. You wonder why staples is putting you out of business. Maybe it’s because of the lack of customer service from your own GM. They are suppose to be the leaders and set the example. Absolutely embarrassing for you and...

Customers who purchase laptops need to be informed of all associated costs that will be charged their card. Last year I bought a laptop at Office Max and an employee set everything up on it for me- Office, Anti-virus, and Tech Support. Everything was good. This week I received two "thank you for your purchase" e-mails from Office Depot.com It turns of that the Anti-virus ($99.99) and the Unlimited Tech Support ($120.99) that were loaded onto my laptop were annual subscriptions rather than one-time purchases. I was able to cancel the subscriptions after the fact, but I do feel like I was tricked into making these purchases. I definitely would not have repurchased the premium Tech Support that...