Walgreens — Local services in West Branch

edit The lead pharmacist Mark was a very kind guy he stayed 30 minutes after and made sure I had what I needed and had no issue he was a really cool person I have no complaint as far as him but the woman with blonde hair is someone that should be fired and I'll be calling corporate on her and I'm not the kind of person who leaves bad reviews and calls corporate I don't really believe in that kind of thing but this lady's unprofessionalism is just uncalled for!!!

I would give them zero Stars if could, I will never use this Pharmacy again! I had my prescription filled from my doctor for 4 days, this medication makes you withdraw severely when you don't have. I come to pick it up today at about 5:30 you know because it's filled and I dealt with a blonde haired lady with very heavy makeup who is rude as soon as she spoke to me basically telling me it's closed out and trying to blame my doctor she literally says to me it's closed out and I'm like okay well what does that mean I don't know it's closed out and she just kept being so rude and I'm like okay so what should I do she says you're just going to have to come back tomorrow she was just so rude and just so uncooperative the moment she spoke to me so I call my doctor to trying to figure out why he closed it, so I was speaking to my doctor's representative who said the doctor didn't close it they did it and it was a lack on their part so as I'm standing there the blonde lady is telling the head pharmacist well you can tell her she can leave because she's not getting them today and just continued with her attitude, but she had no idea that Mark was on the phone with my doctor and that they were setting up to fill them for me after they close mark was a really nice guy stayed after 30 minutes and filled them for me I have no complaints about him he was a very nice guy the lady on the other hand has a serious attitude nothing but, told her I'm leaving a bad review. very unprofessional it's ridiculous how I was treated over their own mistake! Ill never...

Not sure what has happened to this place but it has gone down hill . We switched to Walgreens when Kmart closed and had really good customer service not much of a wait it was great . I’d say prolly in the last 8 months or longer the customer service is non existent , communication non existent . I was in there today to get my husbands script that should have been ready yesterday . He had a total of 3 of them but one wasn’t suppose to be ready till today so when I picked up scripts yesterday they told me two was ready . Not thinking anything of it left and realized the one he has been out of for two weeks I thought was one of the ones I was picking up yesterday wasn’t in the bag . So I go back in today to pick one up for my son and the one I didn’t get the day before . So the girl says one is ready and asked for a birthday so that tells me it’s my sons . So I asked her could you tell me what the hold up is which the day before they should have informed me there is a hold up on it which it was something to do with insurance but just cashes me out and sends me on my way . So I voiced that they should have said something the day before and she’s says there will be a 15 minute wait to take a seat on this script and I reply I don’t have time will have to come back she reply’s what ever . So this is the kind of people that this place has working . I know I’m not the only unsatisfied customer just from talk around town so yes you have lost...

Horrible Horrible service. They constantly trying to fill my script with generic and my insurance doesn't cover generic. They had some sort of issue with my script and I told them it was too early to fill. When I went back a few days later to pick it up they said they had no record of my script and the doctor didn't call it in...even though I had a text message saying they received my script. So some idiot probably screwed something up and ended up deleting my script. Aaron the pharmacist was rude and condescending when I tried to show him the text and told me it was never called in and I had to call my doctor and have him call it in again. Complete waste of mine and the doctors time. They never have your script ready when they tell you it'll be ready. I've had so many issues with them that I switched pharmacies to Kronners in Houghton Lake and now drive 20 minutes out of my way to get my scripts but hey at least I don't have to deal with...