Fitness Formula Clubs Corporate Headquarters — Local services in West Chicago Township

While I am now trying to book swimming lane the app continues to send me to Basketball Reservations. The new app does not allow swimmers access to all times that may be available during a specific day. It was so easy to locate or adjust time or scan on the old app. for available days, lanes and times. They have now made this a project. We have also lost the ability to book a week ahead of time. It has never been an easy club to work out at or use. Loosing patience with this club. If I could I would leave 0 Stars for this club.

NOTE...I am responding to the comments form ownership. I did meet yesterday with Member Services regarding the app. We away from my phone to their desktop and I was directed to go to ffc.mainnvibe.com to make my swim reservations as a better option than the app on my phone. The phone app did not work correctly allowing me to book a week out.

If you read my comments I said that I have been making reservations a week ahead of time. I said nothing about two days. I swim most days and a priority is making my swim time to manage my own personal time.

I have called in several times this morning unable to reach anyone so I finally left a voice mail with my membership #, name asking if someone could please go ahead and make the reservation for me.

My reference is that the app keeps putting me back into the basketball reservations, does not allow me to make my reservations one week ahead of time. This was brought up with member services and that is why I was directed to my desk top used the office desk top , to make my reservation for the following week.

I also commented on how easy the former app was to scan swim availability, book and jt times. No longer way.

Also I tried to use the pool phone over the weekend to let staff know we were out of towels, the phone did not pick up, yes I tried a couple times. The men's locker room phone is the same, cannot always reach someone after multiple attempts. The phones will either ring or go into voice mail.

It would helpful if the pool shower is cleaned daily. It is typical to have the same "debris" for days on end. If you go into the shower and look under the bench you will see debris that has been there for months. Last evening there was quite a bit of hair on the walls from the British...

I don't know what has happened to customer service these days. No one takes pride in their work and FFC seems to be the perfect example of this. It sounds trivial, but I accidentally left my I.D. upon visiting. (I don't know why they still keep your I.D. at the front desk. Most gyms I visit just xerox it and place it back in your position. Eh, it was my bad. I leave things. No worries. I managed to use an old expired I.D. to keep my business flight back. Nothing a phone call can't fix, right Insert stereotypical front desk personality here.

They refuse to allow my close friend to come and get the I.D. for me. They say it's against policy. Instead, they will throw it in a business envelope, throw a stamp on, and mail it. Cause that's safer. Hmm.

It's been 2 months and multiple conversations. My I.D. is a mystery. And so is any tangible information about it the club can provide. However, I am experiencing an interesting bout of identity theft.

Kathleen, the GM of the North Avenue club, is unresponsive. The managers simply have no knowledge and no power to offer a solution. And when I have to pay $30 to Uber to the DMV, $30 for a new I.D., and $30 to Uber back to my home in South Beach, I want to see someone honor that cost. I'm trying to find the right corporate contact at this point. Sure, it's a 100 bucks. But didn't I just pay them $60 bucks to sit on a bike for 1 hour for 6 days as a guest? Kids, it's what we hate about the airports. All corporate incompetence with no desire to correct issues because we are stuck with their services. Pick another...

Since 1991 I have been a member at Iron World, Golds, World, and Lifetime. Fitness Formula is overall the very best gym I have been a member of.

Pros- They have one of the best staff of trainers I have ever seen. All are professional and knowledgeable. No big egos...just great attitudes You will get the best advice on a work out designed for your goals. They will also do an in depth assessment on your current eating habits and offer some great suggestions to help you balance your ratio of carbs and proteins. Spotless! The staff are constantly cleaning. The equipment, locker rooms, bathrooms, showers and other common areas are constantly cleaned. The club is always stocked with clean towels.

Cons-Well there had to be something...right? One piece of equipment they need is a T-Bar Roll. The type you lay against, it is on about a 45 degree angle (not the type you stand over to raise and lower). The type of T-Bar Roll you lay against,gives you the "free weight feel" without excess strain on your lower back. Every gym I have been a member of has this equipment.

Overall I highly...