Union Station Office and Rail Yard — Local services in West Chicago Township

Recently, my mother (an immigrant Korean woman) flew into Chicago for her friend’s daughter’s wedding. She went to Union to catch a train to Carbondale for the wedding, and she was met with a racist clerk.

My mother missed her first train due to construction and when my mother asked for clarifying information from the clerk, she waved her off and yelled “next,” mid-sentence. That was that, despite my mother’s asking for more information regarding next trains, etc., and was forced to book a hotel.

The next day, she returned and that same clerk was there. This time, she misled my mother to the wrong train TWICE and it turned out she was working on the train that my mother was to board. It was almost as if she did it on purpose. To add: repeatedly, she questioned my mother’s English, despite my mother literally being a professor at a large state university and teaching in English. She also has a Ph. D. She feigned ignorance not knowing what my mother said, despite other employees and passengers understanding my mother’s questions CLEARLY.

Yet, her intelligence was questioned multiple times, she was waved off for apparently no reason and blatantly lied to multiple times by a clerk who was working at the desk and on the train.

In other, more minor occurrences, she was similarly waved off by other employees, but that desk clerk was the worst.

I urge Union Station to include diversity training. It’s 2022 in one of America’s biggest metropolitan cities. Be better. This was atrocious. Asian hate is still prevalent it seems, and Union Station is doing it no favors.

If I could leave 0 stars, I would. If I can find a photo identifying the clerk, I will....

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