Penelope's — Local services in West Chicago Township

Update

I’m pretty happy to say that the GM of Penelope’s contacted me to rectify the situation below. I’m all about uplifting small businesses that make things right. 5 stars for quality clothes, and a business that cares about its customers.

I’ve spent a good amount of money at Penelope’s, but unfortunately I’ll have to find a new shop. I purchased a pair of $70 shorts 9 days ago, but ultimately I decided they weren’t for me (Didn’t wear them outside of trying them on/brought them back in perfect condition). I took the pesky tag off when trying them on, and tossed the tag. I thought to myself, well I have the digital receipt from them, so I should be able to return them still…. I was wrong. I was denied a refund because the tag was gone, and I guess they can’t print a new one, or make a makeshift tag in this scenario…. (thinking to myself, what happens when a tag accidentally gets ripped off in their dressing rooms, do they lose money because they can’t sell the piece anymore?)

Anywho, I was verbally told that in order to receive a refund I must have a tag despite having a legitimate receipt and being back within 21 days. A loss is a loss at the end of the day, but I just wish that either the cashier would explain the return policy at checkout to customers, or the policy would be printed on the digital receipt/email. Instead, I had to find the policy out from the sales associate when I came back to this side of town, or just know to check their website.

All in all bummer of...

Got barked at from across the room by an employee for having my mask down for a total of 5 seconds while trying on sunglasses, there was one other customer inside no where near me and I wasn’t talking or doing something that would cause alarm as far spreading germs from my mouth. Literally just trying on sunglasses, putting my mask down around my chin while looking in the mirror and putting my mask up as soon as i took the glasses off, which seems like a natural thing to do. Not sure how they expect customers to know if they like something on their face with fogged up glasses from the breath coming up from the mask. Either way, the lack of common sense and power trip on the part of the employee was off putting. They have cute stuff and a nice men’s section, which I was excited to show my boyfriend- but I do not appreciate getting scolded from across the room for something ridiculous like that. I wonder if that employee goes out to eat at restaurants and keeps her mask on when she’s eating. I bought the sunglasses but...

I love Penelope’s! The workers had no idea but when I visited yesterday it was a tough day for me, every year on my late mom’s birthday I go shopping to celebrate her life (retail therapy was something she wholeheartedly believed in, lol). It’s usually a pretty hard/sad day but when I walked into penelope’s the workers were all so nice and had such a happy, kind feel to them that I couldn’t help but enjoy my time there. They helped me with sizing and styles and were super attentive. I live right by it but this was my first time going, which I regret now. The prices are great and the selection is awesome. I really appreciate them going out of their way to make sure I had a good experience there even though they had no clue what a tough day I was having. I can’t wait...