Stone City — Local services in West Chicago Township

We were remodeling our home and had zero experience in doing this. Our friends and neighbors have used Stone City so we went to check out counters for kitchen, mudroom (over the washer/dryer workspace) bathroom and bar. We also purchased our floor tile for the mudroom and bathroom there. Their selection blew us away. After discussing what our home looked like and showing her pictures of it and inspiration pictures of what we hoped the remodeled spaces would be, our saleswoman asked to see our cabinet samples and in no time she navigated us through their huge warehouse to show us what she thought would compliment them. Then we went upstairs with those in mind and selected the tile. The counters are beyond what we hoped for and I never thought we'd have something so beautiful in our home. The team of installers led by Jose were professional, courteous and answered all my questions. Two of the counters being replaced by them were going on built-ins we already had and they made sure to install without harming those in any way. I'd also like to note that our saleswoman, Jacqueline, answered all my emails and would call me back to update me on delivery and info on the products. So refreshing to have someone so attentive. We heard about many large projects their company works on and they made us feel like our home was their number one priority. I'm still pinching myself that it all came together so smoothly and was such a...

I used Stone City in 2006 when I built my first house. They handled all my stone floors, countertops, vanities, plumbing fixtures and appliances. Everything turned out better that I could have expected and was beyond satisfied with my experience. When the opportunity came to build another house recently, I knew exactly where I was going, Stone City. Things went just as well, if not better, the second time around. Their staff was helpful in picking out stone flooring materials and making suggestions about patterns in the foyer and powder room. They were also amazing to work with in picking out cabinetry for half a dozen areas, and made great suggestions about counter materials that turned out looking spectacular. Their team including Lizette and others, spent all the time we need meeting at their design center and sorting out all the choices. Countertops were delivered on time and the Stone City install team was careful, efficient, polite and cleaned up after the installation was complete. Stone City did an amazing job again! My marble flooring, cabinetry, plumbing fixtures, appliances and countertops all turned out perfect. I have no hesitation whatsoever to recommend Stone City to anyone. 2 new construction single family homes, in 2006 and 2019, turned out spectacular due to Stone City and their commitment to the customer. I would rate them beyond 5 stars...

We finally have our kitchen finished! Anyone who did any renovation projects knows how stressful it can be. For me the biggest worry was picking the right things and them looking as good as I imagined. We did pick the best looking Tajmahal quartzite but installation was something else. Human error occurs and our first piece over the kitchen sink broke in half:/ Adam was super sweet and said it would be no problem cutting another piece without compromising the layout of other pieces. But that was not the case. Every piece installed after that was not what it was planned. To this day, I can not comprehend how cutting stone can be so carelessly done. The level on incompetency to deliver what we were promised was truly disappointing. It saddens me to think that those beautiful slabs of stone that we took so long to find, were chopped up in such careless manner without our approval or supervision and with so little compunction. We had no choice but to take what was done but it I was left feeling frustrated and...