E.L. Payne Company — Local services in West Hollywood

This is a message for the Owner of this company. I see that you have been in business for a long time so I am sure you are a reputable person with reputable work ethics. Having said that I believe there is some shady business going on with some of your employees and you might not be aware of it. Your company just tried to rip me off. Little background: We will call 3 parties involved in this story with Option A, Option B and Option C (where E L Payne Company is Option C). I noticed that my AC was not blowing cold air. We are referred to this guy (Option A). We called him, explained to him what is happening and he says that in his opinion a part needs to be changed. He quotes $800.00 I think it is excessive and look for Option B. Option B actually comes to my place, goes on the rooftop, inspect the HVAC system and says that he can't refill the Puron because there is some sort of blockage. He said it will take him too much time to figure out and suggest we call Option C (E L Payne). We call Option C and they agree to come look at our unit charging us $97 dollars for the first 30 mins. This gentleman comes and knows personally Option B. He does not attempt to add Puron (he does not even try) and he said that 2 pieces need to be replaced. We ask for a quote. He goes into the car, spends about 25 mins and comes back. They are asking a WHOPPING $3304.49! Please note that they did not itemize the cost of this job. Parts plus labor $3304.49. He said 8 hours job, 2 men. I pay $97.00 to this company and tell them I will have to think about it.

I feel I am getting ripped off so I call back Option A which agrees to come look at the unit. He attempts to put Puron in and he finds no blockage of any sort, no need to replace anything. Total cost paid $145.00 and My AC is cold and works as it should.

I think that there is some sort of collusion between Option B and Option C. Option B comes, is nice and does not ask any $ for the service. He refers me to Option C that quotes me a ridiculous number for work and parts that are not needed.

I am attaching pics of what was quoted from E L Payne and what I actually paid.

They can't screw me but I am afraid they will screw someone else. Please beware.

Check the pictures below. What I was quoted and what I actually paid. a difference of...

I had the E.L. Payne Company install an air conditioning system on my house and could not be more pleased with the entire process. When I had the house gutted and rebuilt 13 years ago, due to budget concerns, air conditioning was crossed off the list. Figured I would get around to it eventually. Can't believe how easy it was to get it done. The team came out and did a great job, and maintained social distancing protocols while adding air conditioning to our existing forced air heating system.

We opted for a roof mounted system and the install team went above and beyond, including bringing the crane back a second time because I screwed up where I wanted the unit installed. We were kept updated on all the steps as the three person install team stayed busy. Got to say, I was impressed with the speed and skill of these guys. Not easy to be up on the roof one minute, under the house the next, cutting through floors for returns, having to deal with the home owner working from home poking his head out every 30 minutes to say "how's it going?".

A solid company that delivered on time, (actually finished a day ahead of schedule), on budget, and had a team of professionals both at the site and in the home office to get the job done. If I could give a six star rating I would, ...

Our AC died in May, and after making a few calls to various vendors, I was so happy when a friend recommeneded E L Payne. They came out and took a look at the existing unit. Then based on that put together a comprehensive quote for a replacement. A few days later I had a new energy-efficent unit installed, tested and running!

Everyone I dealt with at Payne was professional and willing to answer all my questions, from the initial phone conversation to the actual install they were great. The two technicians who installed the new AC arrived at the time they said they would, and got to work immediately. It was a two-day job and when they were finished it was like they had never been there, they had cleaned up, taken care of discarding the old unit and tested everything. Our AC ran all summer without any issues, and E L Payne called to check that everything was...