Empty Vase Florist — Attraction in West Hollywood

I've been their customer for many years, all those years I've placed all of my orders online. I love their flower arrangements, although pricey, but well worth it for me, because they are one of the best in quality and style. The reason for the two stars is because their customer service SUCKS! This last time around, I placed an order online as usual. Then I get a call from Kimberly leaving a message that the order did not go through completely and that I have to reorder or let her know if I want to cancel. Why would I want to cancel if I just placed the order?! When I called back within 2 minutes, I was placed on hold for 10 minutes, then without any explanation or apology, she proceeded to ask if I still want to order or just cancel. When I said I want to order, she said on the arrangement that you want, we don't have most of the flowers for, they are out of season, can we substitute? I said why would you have it on your website if most of the flowers are out of season. She said that she does not know, it's not her department, her department is just to place the order. Finally, when I picked another arrangement and gave her the credit card, she says, fine, we'll deliver today. I said, it's not supposed to go out today, I ordered it for tomorrow. She said fine, we'll deliver tomorrow, BYEEEE! That was her attitude. I think it's time to switch my florist,...

Just moved to the area and found this gem while checking out the neighborhood. Staff was great the first day. Went back the next day to buy some things and get some flower stems and I felt like I was intruding on their day. Part of my purchase was 3 hydrangea and 6 peonies. Not an arrangement - just stems. The peonies died in under 24 hours. They were lovely and said they were getting more in the next day. Come in to get them replaced.

The next morning, the hydrangea were dead too. I've purchased flowers for myself almost every week for 5 years now and I've never had that happen. They always last at least 5 days, some up to two weeks. At that point, I figured the flowers there aren't fresh and I'm not going back. Over $100 for the 9 stems. I could get the same thing at Whole Foods or Erewhon for half the price and they last twice as long.

I was going to buy 3 tiny Christmas trees for my new place. I picked them up to add to my pile on the counter...$132 each. About 10" tall. I checked the other ones to make sure they were tagged correctly. They were. Found almost the exact same trees online for under $10.

I'm from Chicago, so I'm use to city prices, but these were outrageous especially considering the...

Poor communication.

What they put together was nothing like what I ordered nor like the photos I showed them for inspiration. I ordered a bouquet for my engagement shoot. I had so been looking forward to my bouquet and I was completely disappointed. What they handed me looked like something someone put together with their eyes closed. They “tried to fix it” 2 other times and it just kept looking worse.

I was then told that they didn’t have a lot of stock left. Not sure why they would tell me that they can create what I wanted if they didn’t have the right flowers in stock. Not to mention I spoke with them about the order 4-5 days before. I ended up being almost an hour late for my engagement shoot which I already paid for and walked out with no flowers.

I would not recommend this...