Fred Meyer Jewelers — Local services in West Jordan

I am writing to you today to let you know that the customer service provided impacts and affects more than just the customer and also can affect who the gift was intended for please keep that in mind as you proceed forward with future sales. It's been a hard year, we have 2 young kids who are not yet speaking I am at stay at home mom and have my kids 24/7 with covid this year I get no breaks I've been sad things haven't been great. My husband and I share the same birthday on Sept 9 and this year I told him I needed something instead of nothing because sometimes we dont, but he didn't get me anything and it hurt me cause things haven't been great this year, so I bought my self flowers, I was sad. For Christmas I wasnt counting on anything but I said I would like jewelry, well a week before Christmas he said I got your present but it's going to be late but you will be happy, so technically I didn't get anything for Christmas because my gift was going to be late but that was ok. I was happy knowing he went out of his way to get me something! I've been getting impatient waiting though.. but two days ago he informed me that my gift had finally come.. but it wasn't what he ordered so I may not be getting my present after all and they wouldn't help him fix the issue at the store buthe could talk to manager or just get the money back, my heart sank. He told me it was a pendant it was one that included all of our kids birthstones, white gold and said mom at the bottom and at the top were branches of flowers so that I could have flowers all the time that didnt die, and in the middle was room was room for two sapphires.. our birth stones, he made sure to get a chain for the necklace that was sturdy enough that wouldn't break, the lady that helped him wrote all of this down and charged him for all it. She is the one who put in the order to the vendor, the total order came to 465. The order came in without the chain, pendant only, the associate at the store said sorry the pendant doesn't come with the chain you'll have to purchase that separately for another $150, and the lady who helped my husband was there, she apologized over and over, this wasn't his mistake. He went back the next day to talk to the manager and manager was cold and she didn't care to fix the issue, and they tried sell him a sterling silver chain for 8$ he just wanted his money back at that point because of the principal, the manager said we don't return custom jewelry,(your problem not mine) but when she found out that that the vendor had made a mistake and the pendant was actually yellow gold instead of white gold she was happy to give my husband a refund and return it to the vendor. Hearing all of this from my view point it breaks my heart. I never even got to see it I don't care what it was made out of. It was made for me. please try harder to make your customers happy when custom jewelry is involved because you never know what story is behind it or who may be dying to receive it. He may never do this for me again he is devastated, I was only ok knowing he cared and he tried but the bad luck I have, I really am a good mom and wife and I didn't get a anniversary, birthday or Christmas present well last year. Like I told him last night it's ok. I am grateful for what I have, even if I will never have the pendant. The store is located inside of smiths marketplace in utah at 9400 S 1800 W. Please tell me why you couldn't look into the matter further, why the chain was ordered from a separate catalogue and never ordered but yet my husband was still made to believe he was getting a full necklace please don't ever do this...

Absolute Crooks. I wanted my Initial signet ring resized, the one my father gave me for my 21st birthday. This involves refinishing and touching up the engraving. I was quoted $150 and told it would be ready in two weeks. Well two weeks go by and I get a call. they hadn't done a thing and suddenly my ring was $280 to finish. My ring was shipped off to some other state or country, but I wanted it back so I said fine, though I was dissapointed by the time wasted and the increase from the quote I was explicitly promised. (I was told the price wouldn't change.) Well After a month it comes back and it has a completely different engraving font. Some terrible narrow cursive font, and the surface was rough, the metal flaking from the engraving catches your finger. Frustrated, I complained about the time wasted and how bad it looks and they claimed it was out of their hands. This by the way is position selling, a tactic. Kind of like how a car salesman has to talk to the manager. If it were truly out of their hands they would cut me a deal and eat the difference. These guys after destroying my ring and wasting time wouldn't make a single concession because it was "out of their hands". So I send it back to have the engraving redone to the quality it should have been in the first place. Well after they ship it out again suddenly It's another $180 and now they are quoting me $450 for an initially $150 repair. Three times the price. These people completely lack any semblance of integrity and customer service. I declined, requested it get shipped back and I'm going to a local jeweler. I feel like I've been absolutely screwed and I don't believe for a second it's "out of their hands". They should take a loss on this and just give it back because they've destroyed something so sentimental and personal and they absolutely don't care. Once it gets back I'll add before and after photos. Take your stuff to a local jeweler or at least Shane Co. where they don't ship it out. I seriously cannot believe they think they should get paid for such a terrible result and service experience. I'm honestly devastated. I came here because even Shane Co. quoted me $350 and honestly I should have just gone to them in the first place. I think this nickle and diming is by design. By the way it's now been a month and a half. Fred Meyer Jewelers will never, ever get my money again. When you royally screw up, you should make it right every single time. Good Riddance.

If you're considering coming here, run for the hills.

Update: now they don’t know...

Went in last week my son wanted to get his girlfriend a bracket for Christmas. The sales associate Shawna was NOT GREAT my son told her he had a budget as he’s is a college student and only works part time. First it’s super annoying bc they will not let you compare the items bc they will only take one item out at a time for you to look at. So, after looking at two, that he thought his girlfriend would like We asked about pricing as they had a sale going on for Black Friday. She got out the calculator to calculate the price and then without even asking added on the warranty, which was an additional $175! He told her that he didn’t think that he wanted to do the Warranty that he couldn’t afford to buy the bracelet For $250 and then do another $175 for a Warranty. It was way out of his budget. She was extremely rude and told us That he would regret it when his girlfriend broke it and then had to pay to get more money to have it repaired and then she would think that he was cheap because he didn’t buy the Warranty Which made him feel really bad about himself. Then she proceeded to tell us that. she had a quota to meet and that if she didn’t sell us a warranty that she would not meet her quota and that we were messing up her bonus By not buying a warranty. She was so pushy and kept trying to guilt my son into buying the #Warranty, even though he repeatedly kept telling her that he could not afford to buy the bracelet and the warranty. Once she found out that we were not going to buy the #Warranty she became quite rude and away Less helpful. He ended up just buying the bracelet which we could tell did not make her happy. Is not the customer’s responsibility To make the employees more money and to be honest, if they were not having a 50% off sale, we would have left. In fact we were talking about going to another Location and she proceeded to tell us that all the other locations were awful and that they did not have they Did And that we would be wasting our time if we went somewhere else. My husband and I have bought a lot of jewelry over the years and I have to say this is Was the most uncomfortable and pushy experience we’ve ever had! We definitely will not go back to...